Program Experience Partner (Remote)

Located in Greater Austin, TX Region

TERM: This is a full-time grant-funded position with an expected term through June 30, 2027. Continuation beyond this date is contingent on future funding.

ABOUT US 

CollegeSpring is the only national nonprofit providing teacher-led test prep during the school day, helping students impacted by poverty unlock greater options after high school. For 16 years, we’ve partnered with school districts and organizations across the country to help more than 50,000 primarily first generation, economically disadvantaged, BIPOC students unlock opportunity through increased scores on gateway tests like the SAT, ACT, and TSIA2 (Texas Success Initiative Assessment). Today, we continue to expand by maximizing impact through larger district and nonprofit partnerships and harnessing the power of technology to better serve teachers and students.

ABOUT THE ROLE 

The Program Experience Partner supports a portfolio of districts and partner schools by serving as a consultant who is expert in the implementation of CollegeSpring’s approach. They will guide district staff on program design and delivery, train district and school staff, coach teachers to differentiate instruction using our platform, and manage partner relationships to deliver a high-quality CollegeSpring program. The Program Experience Partner believes that impact on students is possible through guiding change management for district and school staff, allowing them to support committed and capable teachers. This position reports to the Head of Partner Success and works collaboratively with members of the Partner Success Team and cross-functionally with the Product, Operations, and Development Teams as the liaison and voice of teachers and students internally. In this role, while not directly supervising employees, strong supervisory skills and acumen are essential for effectively leading and guiding our partner schools and teachers to successfully implement our program and achieve student outcomes.

WHAT YOU’LL DO 

Partnership Support and Influence

• Initiate, foster, and maintain strong district and site relationships across a portfolio of partner sites that lead to strong program quality, student outcomes, and partner satisfaction.
• Create an implementation plan for each program, including change management activities for teachers, and calendar and lead conversations with each partner to map out programming and support to facilitate high quality programming, collaborating with the Partner Success Manager on rostering, testing, and other operational support.
• Serve as the main point of contact for each partner (based on an assigned portfolio), specifically consulting and delivering training, coaching, and curriculum implementation, leveraging internal support for operational execution.
• Communicate regularly with district and school partners to share score reports, progress updates, share challenges and opportunities with recommended shifts in program implementation.
• Devise and drive comprehensive strategies tailored to each partner site to achieve measurable student impact, aligning program objectives with student outcome goals and leveraging insights from data analysis and partner feedback to inform strategy refinement and continuous improvement efforts.
• Collaborate with the Partner Success Manager to support mid-year and end of year meetings to review data and discuss successes, challenges, and future planning for the partnership.
• Assist other CollegeSpring teams with data collection and communications as the primary liaison to district and school staff.
• Drive program goals and metrics such as, but not limited to, the following:
  • 85% Partner Retention year-over-year
  • 90% of students increase Test Confidence (motivation and preparedness)
  • 90% of teachers increase effective program delivery
  • 10% growth in student achievement annually
• Document, track, and monitor communications, program activities, milestones, including anecdotal stories, photos, and videos of teacher and student success using Saleforce.com, team standard operating procedures, and district media consent guidelines.
• Outline and track partner touch points and internal tasks required in the team Priority Work Plan, ensuring alignment across all members of the Partner Success Team.
• Understand the local educational ecosystem to identify potential new partners and opportunities to expand student impact.

Instructional Support 

• Build strong relationships with each partner teacher through consultative strategies such as program partnership, coaching, and support, ensuring teachers are equipped to use CollegeSpring’s platform and curriculum to best support student achievement on test standards and growth in Test Confidence. 
• Collaborate with district leaders and teachers to adjust the pacing of lessons to meet local needs and requirements guided by program standards.
• Engage teachers regularly through virtual and in-person meetings to to understand successes and challenges of CollegeSpring program and to make mid-program adjustments to better support student achievement. 
• Design resources, materials, tools (e.g., user guides), and information to strengthen CollegeSpring instruction and planning, collaborating internally to ensure visual identity and branding are in compliance with CollegeSpring guidelines.
• Complete non-evaluative teacher observations and provide feedback using current industry standards for instructional coaching to ensure high-quality program delivery.
• Monitor, analyze, and interpret student, teacher, school, and district level data, as available, to look for trends and to create action plans to ensure that teachers use data to drive instruction.

Training and Ongoing Development 

• Serve as expert in CollegeSpring systems (e.g., learning management systems) and products to support teacher implementation at partner sites by creating readiness materials, fielding questions, exploring options, and recommending ideas for success.
• Create and deliver high-quality training and professional development materials for CollegeSpring teachers, including both virtual and in-person delivery.
• Coach teachers across your portfolio, specifically focusing on needs across your portfolio of sites to increase student LMS engagement and teacher satisfaction with the program.
• Attend and present at conferences and trade shows.

Cross-Functional Collaboration

• Contribute to the annual organizational goals through partner retention and recommending additional products and services when appropriate.
• Support program evaluation and on-going data monitoring and reviews to strengthen the CollegeSpring program.
• In collaboration with Partnerships, lead product demonstrations for prospective partners, including successful practices and recommendations from other partner sites..
• Share data trends, anecdotal evidence, and learnings with the Product team to inform future product development and enhancement activities to ensure continuous program improvement.
• Leverage other members of the Partner Success Team to ensure CollegeSpring delivers the highest-quality program possible so that partners and organizations meet their goals.

HOW YOU’LL DO IT

Driven by CollegeSpring’s:

• Position: Empowering students with greater choices after high school.
• Vision: Life-changing opportunities for every student. 
• Mission: Building confidence and capability with test prep for all. 
• Values:
  • Excellence is Our Standard. We believe in the potential of people, the power of ambitious goals, and supporting each other to achieve excellence.
  • Learning Drives Us. Every day we learn, improve, adapt, and make the changes that propel our progress.
  • Challenges are Opportunities. A can-do attitude and growth mindset can overcome adversity and move mountains.
  • Relationships Fuel Impact. Accountability, trust, and communication are the cornerstones of the internal and external relationships which make our impact possible.
  • Agency is Our Aim. We promote student readiness and empower them with choice.

Core Competencies 

• Communication: You are comfortable drafting communication in others’ voices. You have the ability to anticipate questions and needs of audiences. You are able to leverage communication to inspire, influence, drive people to action, support decision making, and build relationships. You have the ability to support others in building their communication skills.
• Problem Solving: You are able to leverage others thoughts and expertise in order to problem solve collaboratively and view an issue holistically. You are leaning in to the challenges as opportunities and proactively seeking out problems to solve. You are able to look at situations from multiple view points and identify potential pitfalls or challenges early on and provide possible solutions. You have the ability to support others in building their problem solving skills. You have the commitment to not resting on how things have always been done. You have the ability to experiment, fail fast, and iterate.
• Relationships: You have a deep curiosity in learning about people and their needs. Interpersonal and adaptable skills to navigate a lot of different personalities, power structures, and varying priorities. You have the ability to be aware of yourself, and regulate emotions, as well as being able to understand other people's emotions when displayed. You are able to be a true thought partner with stakeholders and add value to relationships. You have the ability to support others in their relationship building and management skills.
• Data Analysis: You are able to translate user experience findings into strategic recommendations network-wide. You are able to look at data from multiple perspectives in order to communicate a larger story or narrative. You are able to contextualize data within the larger narrative and story. You are able to support others in their data analysis and management skills.
• Collaboration: You have an awareness of when to lean in and step back, when to leverage expertise of self and others. You have the ability to mine for and manage conflict and debate. You have a commitment to accountability in the process of collaboration. You have the ability to support others in their collaboration skills.
• Project Management: You have a strong command and management of stakeholder roles in project completion and sign off. You have the ability to prioritize communication of the project and work with broader stakeholder group as a part of overall project planning. You have the ability to manage up, down and across the organization. You have the ability to manage a project in a timely way that stays under budget. You have the ability to support others in their project management skills.

Qualifications and Skills 

Required

• Master’s degree
• Minimum of three years of demonstrable leadership experience at the school, district or organizational level within the education sector, with a strong emphasis on effectively leading high school teachers and/or counselors.
• Minimum of three years of progressively responsible experience with instruction, instructional coaching, or professional development, including at least three years of teaching or counseling experience in a high school setting and at least one year coaching or training teachers and/or counselors.
• Must be resident in the Greater Austin region with a high level of experience in the educational landscape in that region.
• Proven ability in using student-level data to guide instructional decisions.
• Experience and demonstrated success in influencing educators to meet ambitious goals. 
• Experience collaborating with multiple school-wide stakeholders (district leaders, principals, teachers, counselors) towards ensuring student-level impact and success.
• Demonstrated evidence of professional growth, including leadership and participation in a wide range of significant professional development activities.
• Proficiency in Google Workspace. 
• Must have access to reliable transportation.

Preferred  

• Master of Education, and/or education beyond a Master’s degree
• Math or English/Language Arts content background
• Experience working in a large metro school district 
• Experience supervising teachers 
• Valid teaching credential 
• Experience in the test prep or college access space 
• Experience with Salesforce, education technology, learning management systems, and online learning  

MORE DETAILS 

• This role is remote, but the candidate must be a resident of the Greater Austin area. Travel up to 40% of the time may be required, primarily local and the San Antonio area. 
• The salary range for this position is $78,000 - $91,000, with final offer dependent on qualifications and internal equity. In addition to salary, total compensation includes a benefits package of health, dental, vision, life, and disability insurances, flexible spending accounts, 403(b) retirement plan with employer match, 32 paid days of office closures, 15 days PTO in your first year, 5 sick days, 2 paid days to volunteer in your community, parental and caregiver paid leave, and an annual work from home reimbursement.  
• We believe that the unique contributions of all CollegeSpring employees create our success. To ensure that our culture and our work continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, national origin, age, or marital, veteran, or disability status. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
• Must be able to stand or sit for prolonged periods.  
• Must be able to lift/ carry/ transport educational or promotional materials and/or equipment weighing up to 50lbs. 
• This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed to address evolving business and partner needs.