Event Staff

Event Staff – The Queen Mary’s Dark Harbor

Seasonal Position: Sept 19th - Nov 2nd 2025 

Pay Rate: $18.50 per hour

On-site Location: 1126 Queens Hwy, Long Beach, CA 90802

Dare to step into the shadows of legend at The Queen Mary’s Dark Harbor, where reality fades and the extraordinary comes alive. We are seeking passionate individuals ready to ignite the night with unforgettable performances, transforming ordinary evenings into chilling adventures for every guest. If you thrive on creativity, teamwork, and the thrill of captivating audiences, this is your invitation to join a dynamic crew at one of the most iconic haunted attractions. Embrace the unknown, unleash your imagination, and help craft spine-tingling memories that linger long after the fog clears.

Position Summary

Step into the heart of the action as an Event Staff member, where you’ll be the mastermind behind both the thrills and the seamless flow of our haunted attraction. In this dynamic role, you’ll guide guests through eerie environments, orchestrate crowd movement with precision, and deliver top-tier customer service—all while helping to maintain an electrifyingly spooky atmosphere. Your energy, attention to detail, and passion for guest experience will ensure every visitor leaves with unforgettable chills and memories. Join us and become an essential part of the team that brings our haunted world to life!

Key Responsibilities

Traffic Flow Management:

• Guide guests seamlessly through the haunted attraction, ensuring a steady pace and preventing congestion at every twist and turn.
• Orchestrate crowd movement by directing visitors to key areas such as queue lines, themed zones, and exit points, keeping the experience both thrilling and orderly.
• Implement creative crowd management strategies to maintain safety and preserve the immersive atmosphere, even during peak scares.

Customer Service:

• Deliver exceptional, guest-focused service by greeting visitors with enthusiasm, answering questions, and addressing concerns with professionalism.
• Provide clear, engaging instructions to help guests navigate the haunt and understand attraction guidelines, setting the stage for an unforgettable experience.
• Resolve guest complaints swiftly and empathetically, ensuring every visitor leaves with a positive impression—even after a good scare.

Event Operations:

• Play a hands-on role in event setup and teardown, ensuring every area is meticulously prepared and maintained for maximum impact.
• Collaborate closely with fellow team members to uphold the haunting ambiance and ensure all elements—from props to special effects—are running smoothly.

Safety and Security:

• Remain vigilant for safety hazards or disruptions, reporting issues immediately to management to protect guests and staff.
• Support security personnel in maintaining a safe, secure environment, so the only chills guests experience are from the attraction itself.

Communication:

• Maintain clear, timely communication with actors, stage managers, and security staff to guarantee a seamless, suspenseful event from start to finish.

Requirements

Availability:
Flexible schedule with the ability to work evenings and weekends; reliable and consistent attendance is essential.

Physical Demands:
Capable of standing and moving throughout the event area for extended periods in a fast-paced, active environment.

Customer Service Skills:
Outstanding communication and interpersonal abilities, with a talent for resolving challenging situations calmly and professionally to ensure a positive guest experience.

Teamwork:
Eager to collaborate with a diverse team, contributing energy and enthusiasm to achieve event goals and deliver a seamless, memorable experience for every guest.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.