Event Staff

Seasonal Position: 9/13/2025 – 11/09/2025

On-site Location: Thirteenth Floor Chicago: 5050 River Rd, Schiller Park, IL 60176

Job Summary:

Step into the heart of the action as an Event Staff member, where you’ll be the mastermind behind both the thrills and the seamless flow of our haunted attraction. In this dynamic role, you’ll guide guests through eerie environments, orchestrate crowd movement with precision, and deliver top-tier customer service—all while helping to maintain an electrifyingly spooky atmosphere. Your energy, attention to detail, and passion for guest experience will ensure every visitor leaves with unforgettable chills and memories. Join us and become an essential part of the team that brings our haunted world to life!

Key Responsibilities

Traffic Flow Management:

• Guide guests seamlessly through the haunted attraction, ensuring a steady pace and preventing congestion at every twist and turn.
• Orchestrate crowd movement by directing visitors to key areas such as queue lines, themed zones, and exit points, keeping the experience both thrilling and orderly.
• Implement creative crowd management strategies to maintain safety and preserve the immersive atmosphere, even during peak scares.

Customer Service:

• Deliver exceptional, guest-focused service by greeting visitors with enthusiasm, answering questions, and addressing concerns with professionalism.
• Provide clear, engaging instructions to help guests navigate the haunt and understand attraction guidelines, setting the stage for an unforgettable experience.
• Resolve guest complaints swiftly and empathetically, ensuring every visitor leaves with a positive impression—even after a good scare.

Event Operations:

• Play a hands-on role in event setup and teardown, ensuring every area is meticulously prepared and maintained for maximum impact.
• Collaborate closely with fellow team members to uphold the haunting ambiance and ensure all elements—from props to special effects—are running smoothly.

Safety and Security:

• Remain vigilant for safety hazards or disruptions, reporting issues immediately to management to protect guests and staff.
• Support security personnel in maintaining a safe, secure environment, so the only chills guests experience are from the attraction itself.

Communication:

• Maintain clear, timely communication with actors, stage managers, and security staff to guarantee a seamless, suspenseful event from start to finish.

• Must be 18 and over to apply to this position.
• Availability: Must be available to work evenings, weekends, and peak seasonal periods with consistent attendance and punctuality.
• Physical Stamina: Ability to stand, walk, run, and move quickly for extended periods in a physically demanding environment.
• Environmental Comfort: Comfortable working in dark, confined, and low-visibility spaces; exposure to special effects such as strobe lights, fog machines, and loud noises.
• Teamwork: Strong collaboration skills to work effectively with a diverse team of actors, technical staff, and supervisors.
• Performance Skills: Ability to read guest reactions and adjust your performance style and intensity accordingly to maximize engagement and scare effectiveness.
• Professionalism: Maintain a positive attitude, reliability, and respect for all team members and guests.

• Thirteenth Floor Entertainment Group is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. All qualified applicants are encouraged to apply.