Attraction Manager – Los Angeles Haunted Hayride

Seasonal Position: Sept 1st to Nov 4th - Exact schedule TBD

Payscale: $22hr

On-site Location: 4730 Crystal Springs Dr, Los Angeles, CA 90027

Step into the heart of Halloween with Thirteenth Floor Entertainment Group, the industry leader in world-class immersive horror attractions. The Los Angeles Haunted Hayride is a legendary event that transforms Griffith Park into a realm of spine-tingling thrills and unforgettable performances. Join a passionate team dedicated to pushing the boundaries of live entertainment, inspiring creativity, and delivering electrifying scares to thousands of guests each season. Contribute your talents, innovate, and leave your mark on one of LA’s most celebrated Halloween experiences—where your vision helps shape the future of fright.

Position Overview

The Attraction Manager is a seasonal, full-time position at the Los Angeles Haunted Hayride, reporting directly to the Performance Manager and working closely with the General Manager. This role oversees a team of approximately 15–30 staff members, including an Assistant Attraction Manager, break team, and performance staff for one of four attractions—either the Hayride or one of the three Mazes. Responsibilities include creating and managing staff schedules for approval by the Performance Manager, motivating the team, and maintaining high standards of quality within your designated zone. The Attraction Manager is also responsible for promptly reporting any damage or repair needs related to sets, props, or equipment to the appropriate departments, such as Stunts, Tech/Production, Costume, and Makeup, while ensuring both the Performance Manager and General Manager are kept informed of any issues.

Responsibilities

Leadership & Staff Management

• Develop and manage schedules for all performance staff within your designated zone, ensuring efficient coverage and smooth operations.
• Ensure staff members clock in upon arrival—prior to getting into costume and makeup—and clock out at the end of their shift before leaving the check-out area. Monitor timely clock-ins and clock-outs for all 30-minute breaks.
• Review staff time cards weekly to verify accuracy and compliance.
• Promptly report any overtime or meal period penalties within your zone to the General Manager.
• Maintain open and effective communication with supervisors, vendors, and staff using preferred channels such as radio, text, phone, email, and chat apps.
• Protect the confidentiality of sensitive performer information, including addresses and phone numbers.
• Promote a positive and equitable work environment by avoiding real or perceived conflicts of interest and ensuring fair treatment for all employees.
• Attend staff meetings as required to stay aligned with event operations.

Training & Team Building

• Foster a welcoming and supportive atmosphere in your zone’s designated break area.
• Lead nightly check-in meetings to share announcements, address notes, and recognize outstanding staff contributions.
• Collaborate with the Performance Manager to identify and address ineffective scare techniques, and assist in coaching scene actors on timing, intensity, misdirection, and other performance skills within your zone.
• Notify the Performance Manager of any ongoing performance issues or repeated staff absences.

Operational Excellence

• Ensure your attraction is prepared and ready to open on time each night.
• Uphold the company’s standard of show quality throughout your zone.
• Oversee that the Assistant Attraction Manager and break team adhere to the break schedule set by the Performance Manager.
• Ensure all scare actors remain in their assigned areas and consistently deliver their designated scares.
• Supervise performance staff during both start-of-show and end-of-show processes.
• Remain actively present in your zone throughout the event, regularly checking on actors, monitoring break adherence, and maintaining optimal line flow to prevent backups within the maze.
• Immediately report any attraction issues—such as safety concerns, equipment malfunctions, performance gaps, or guest experience challenges—to the Performance Manager and/or General Manager.
• Monitor safety and guest throughput, and promptly alert the Performance Manager and/or General Manager to any bottlenecks or operational issues.
• Motivate and energize your performance staff to maintain high engagement and show quality.
• Take nightly notes on your zone’s operations and submit weekly recaps to the Performance Manager and General Manager.
• Participate in a post-season wrap meeting with the General Manager to review successes and identify opportunities for improvement in future seasons.

Requirements

• Proven team management and leadership abilities, with experience in acting or performance. Experience in haunted attractions is a plus, but not required.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent reading, writing, comprehension, and instruction-following skills.
• Proficient in basic computer applications, including email, word processing, spreadsheets, and Google Docs.
• Flexible availability to work a variable schedule, including evenings, weekends, and holidays, as needed by business demands.
• Willingness to take on additional responsibilities as assigned.

Physical Demands

• Must be 18 and over to apply for this position
• Regularly use hands to operate standard office equipment and reach with hands and arms.
• Ability to lift up to 25 pounds.
• Comfortable working in dark environments with loud noises, strobe or confusing lighting, theatrical fog, and in close proximity to guests.
• Must be able to work outdoors in Griffith Park during the fall season, rain or shine, and may be exposed to moving equipment and varying weather conditions.
• While this is not a costumed role, a willingness to appear in costume or makeup for training, operational needs, or media opportunities is a plus.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status