Job Title: Attraction Lead

Seasonal Employment

Location: 1203 E Commerce St, San Antonio, TX 78205

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!

Job Summary

The Attraction Lead is a key operational role, responsible for overseeing the performance and functionality of an entire floor within the haunted attraction—either the basement level or main level. Attraction Leads supervise and support Zone Runners, ensure the smooth operation of their assigned floor, and provide on-the-spot training and guidance to actors to maintain a high standard of performance and guest experience.

Key Responsibilities

• Floor Operations Oversight:
  Monitor all activities on your assigned floor to ensure every aspect of the attraction is running efficiently and safely. Address operational issues promptly and coordinate with management as needed.
• Runner Supervision:
  Oversee Zone Runners, ensuring they are fulfilling their duties, supporting actors, and maintaining clean, organized zones. Provide direction and feedback to runners throughout the shift.
• Performance Quality & Actor Support:
  Deliver on-site coaching and training to actors in real time, helping them build confidence and improve their performance within specific rooms or scenes. Step in to assist with performance flow or actor coverage when necessary.
• Operational Communication:
  Serve as the main communication link between your floor and the Operations Manager, using radios to relay updates, escalate issues, and coordinate responses during show operations.
• Guest Experience & Safety:
  Monitor guest flow and safety across the floor, ensuring all safety protocols are followed and guest interactions remain positive.
• Zone Maintenance Oversight:
  Ensure that all areas of your floor are kept clean and orderly by runners and actors, and that all props, set pieces, and equipment are in working order.

Requirements:

• Must be at least 18 years old to apply and work in this role.
• Previous experience in haunted attractions or similar entertainment venues required
• Proven ability to supervise and support a team in a fast-paced environment
• Strong communication, organizational, and problem-solving skills
• Ability to provide constructive feedback and hands-on training to staff
• Willingness to perform in character or assist with operational tasks as needed
• Availability to work evenings, weekends, and holidays during the haunt season

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status