Position: Resident Services Manager
JOB TITLE: Resident Services Manager
Unit Size: Minimum of 500 units or multiple sites
REPORTS TO: Community Manager
DIRECT REPORTS: No
Who We Are
BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!
Role Overview
As the Resident Services Manager, you’ll have a big mission. If you accept it, your mission is to provide quality customer service to the apartment community. This position serves as the main contact for resident communication in accordance with Company and Fair Housing guidelines. The Resident Services Manager will be responsible for creating a welcoming and inclusive environment for residents while coordinating programs and initiatives to enhance the resident experience. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!
Key Responsibilities
- Maintains accurate and up-to-date resident and property files.
- Handles all resident issues in an efficient and professional manner to include, but not limited to, complaints and lease violations in a timely manner.
- Manage a schedule of resident programs including resident events and social media engagement. This includes the development of initiatives tailored to the individual needs of the community.
- Assist Renewal Specialist with Renewal Program where applicable.
- Assist in overseeing maintenance issues to include, but not limited to, scheduling, follow-up and closing completed requests.
- Assist in maintaining information concerning projects, rehab upgrades, amenities facilities, services and activities for the community.
- Other duties as assigned.
You Have
- Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
- Strong written and verbal communication skills.
- Advanced computer technology skills and advanced knowledge of MS Office Suite.
- Previous experience in a customer-facing/customer service role.
- High School or GED (General Education Diploma) required.
- 2 years of leadership experience.
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: On-Site
At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.
