POSITION SUMMARY

The Account Management Coordinator is responsible for providing day-to-day assistance with administrative tasks to support the Allied client facing service team. The AM Coordinator is responsible for accurately running reporting, preparing employee open enrollment materials, ID card approval, and sending and following up on client plan documents upon a group’s renewal.  

ESSENTIAL FUNCTIONS

• Communicate changes internally regarding benefit plan design, financial information, and vendor partner changes
• Review and approve member ID card templates, test, and production batches of cards
• Create temporary member ID cards for urgent access to care situations
• Audit plan design changes to existing group Summary Plan Descriptions and Summaries of Benefits and Coverage
• Send mid-year or renewal plan document updates to client for signature
• Follow up on outstanding plan document signatures that are not received timely
• Run standard claim, diagnosis, and eligibility reports from the Allied website
• Prepare open enrollment materials, including guidebooks and PowerPoint presentations for employee meetings
• Request employee giveaways and assist with coordinating open enrollment and benefit fair logistics
• Submit trading partner project requests to Operations department for approval
• Produce or distribute basic compliance reporting to groups upon request
• Assist with completing and submitting paperwork to the Massachusetts Health Connector to verify the minimum requirements for health plans for that state’s residents
• Submit claim adjustment projects to Rapid Resolution Team as needed
• Download and publish vendor partner quarterly and monthly reports
• Facilitate preferred pharmacy benefit manager data extract paperwork
• Assist with answering routine inquiries from Associate Client Executives

EDUCATION

• High school diploma or equivalent required.

EXPERIENCE AND SKILLS

• 2-4 years’ experience working in an administrative support role required.
• Data entry experience required.
• Must possess excellent attention to detail.
• Must be able to multitask.
• Must be highly organized.
• Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications.

POSITION COMPETENCIES

• Communication
• Customer Focus
• Accountability
• Functional/Technical Job Skills

PHYSICAL DEMANDS

• This is an office environment requiring extended sitting and computer work

WORK ENVIRONMENT

• Remote

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.