POSITION SUMMARY

The Billing Supervisor will assist in maintaining and promoting efficient processing and productivity efforts. This position will be responsible for overseeing the preparation of invoices, ensuring timely updates for client records, and reviewing billing staff results to ensure accuracy and timely billing.

ESSENTIAL FUNCTIONS

• Provide regular data summaries to leadership, implement best practices on areas where challenged, promote solutions to streamline and improve efficiencies.
• Demonstrate commitment to quality assurance, improving the customer experience, and demonstrate excellence in detecting and resolving customer experience challenges.
• Help manage department ticket inventory by responding or providing FCSRs with supporting documentation as needed.
• Manage monthly administrative invoicing for high profile/sensitive client relationships.
• Maintain accurate records of all billing and collection activities.
• Maintain Access Databases, Power BI, and SSRS reports to track services/activity for clients and staff.
•  Actively participate in department meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service.
• Monitor invoicing process to ensure timely invoicing.
• Demonstrate strength and understanding of ASO Billing business processes and resources to assist staff effectively.
• Foster teamwork by professionally interacting with peers, all levels of the department and cross-functional teams.
• Clearly communicate expectations, provide employees with the training, resources, and information needed for daily tasks. Enhance communication via effective, regular team meetings, individual training and/or daily huddle.
• Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
• Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
• Actively engage, coach, counsel and provide timely, and constructive performance feedback.
•  Performs other related duties as assigned.

EDUCATION

• Bachelor’s degree or equivalent preferred

EXPERIENCE AND SKILLS

•  3+ years of experience in billing and collections, required
• Supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, senior funding analyst etc.) is required
• Ability to analyze billing codes and invoices
•  Excellent communication and problem-solving skills
• Proficient in Microsoft Office and accounting software
• Experience with Power BI and other reporting software
• Strong attention to detail

POSITION COMPETENCIES

• Accountability
• Communication
• Action Oriented
• Timely Decision Making
•  Building Relationships/Shaping Culture
•  Customer Focus

PHYSICAL DEMANDS

• This is a standard desk role – long periods of sitting and working on a computer are required.

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.