Job Objective:

To assist in managing daily operations to ensure efficient workflow and productivity within the E-Commerce Department. Act as the primary lead in the absence of the E-Commerce Manager, overseeing the supervision of staff. Help coordinate tasks, maintain quality standards, and provide guidance to ensure smooth operations and the successful achievement of e-commerce goals. This position reports to E-Commerce Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• E-Commerce department employees
• Program participants assigned to E-Commerce department

Essential Job Functions:

• Assist the manager with daily operations across assigned departments, ensuring efficient workflow and productivity.
• Master and implement software programs including ShopGoodwill, Shopify, eBay, Amazon, etc., and shipping platforms.
• Develop listing strategies and maintain data methods to track returns, refunds, and precious metals data.
• Train and develop employees and program participants, providing feedback in collaboration with Mission Services.
• Research and identify unique donated items.
• Maintain professionalism in customer and vendor communication, while monitoring industry trends and business growth opportunities.
• Administer and oversee employee disciplinary actions in accordance with company policies, ensuring fairness, consistency, and proper documentation.
• Keep accurate records of department supplies, inventory, and e-commerce containers, while ensuring compliance with organizational policies.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.

Proficient in…

• Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.
• Experience with Shopify, eBay, Amazon, or proprietary online store systems.
• Basic understanding of digital marketing, product listings, and optimizing content for online visibility.
• Familiarity with e-commerce software, POS systems, shipping tools, and Microsoft Office/Google Suite.
• Master all tasks within the department and train others to perform them effectively.
• Handle the pressures of meeting production quotas efficiently.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.