Job Objective:

To support the Production Manager in overseeing and coordinating merchandise processing, ensuring compliance with Goodwill’s retail policies and procedures. Collaborates with store management to streamline retail operations, assists in employee training, and leads E-Commerce production efforts. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Hourly non-management staff.

Essential Job Functions:

• Assist in hiring, training, and supervising staff, ensuring compliance with company policies and procedures while holding team members accountable for performance and conduct.
• Oversee daily store operations, ensuring efficient workflow and seamless coordination across all departments.
• Monitor and analyze store sales, payroll, and operational expenses to maintain profitability and achieve financial goals.
• Enforce safety protocols and loss prevention measures to maintain a secure work environment and reduce incidents of internal theft and shoplifting.
• Lead the E-Commerce processing efforts and provide training to Drive-Thru Ambassadors (DTAs) on E-Commerce procedures.
• Identify and communicate operational challenges, concerns, or improvements to the Production Manager, offering recommendations and assisting in developing action plans to address issues effectively.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Supervisory experience with strong leadership skills to effectively manage teams, set expectations, and hold staff accountable.
• Ability to train, develop, and assess employee performance while fostering a positive and inclusive work environment.
• Excellent communication skills, both verbal and written, for interactions with staff, customers, and management.
• Strong organizational and time-management abilities with attention to detail and accuracy in daily operations.
• Proficiency in point-of-sale systems, Microsoft Office Suite, and retail management software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, financial oversight, and merchandising strategies.
• Ability to resolve customer concerns professionally while maintaining high customer service standards.
• Strong problem-solving, critical thinking, and multitasking skills to manage store operations efficiently in a fast-paced environment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to effectively and safely use standard office and light industrial equipment.