Job Objective:

To  assist E-Commerce management in the planning, implementation, and oversight of merchandise processing operations. Works closely with store management to ensure the effective execution of E-Commerce policies, procedures, and operational standards. Supports the overall success of retail activities by fostering a productive environment, ensuring high-quality service, operational efficiency, and a positive customer experience. This position reports to the E-Commerce Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• E-Commerce Production Assistant
• E-Commerce department employees
• Program participants assigned to E-Commerce department

Essential Job Functions:

• Recruit, hire, train, and manage staff and program participants while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct.
• Oversee and supervise all operational processes within E-Commerce, ensuring smooth day-to-day activities and efficient workflow across all departments.
• Regularly review and analyze E-Commerce sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting.
• Maintain professionalism in customer, store, and vendor communication, while monitoring industry trends and business growth opportunities.
• Communicate any operational issues, challenges, or observations to the E-Commerce Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess the performance of team members.
• Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.
• Excellent organizational and time-management abilities, as well as attention to detail and ability to maintain a high level of accuracy in all operational tasks.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.
• Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere.
• Ability to resolve customer issues professionally and maintain excellent customer service standards.
• Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability, including nights and weekends.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to effectively and safely use standard office and light industrial equipment.