Technology Delivery Specialist

Technology Delivery Specialist– Aviation Security Company

Location: Corporate Headquarters- Garden City, NY

Company: Global Elite Group

Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.

Global Elite Group is a highly specialized aviation security company, delivering world-class services through innovation and a team of dedicated professionals. We protect critical infrastructure, safeguard operations at some of the nation’s busiest airports, and rely on technology to ensure our mission-critical services run smoothly.

Global is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation & Benefits:

• Annual Salary starting at $68,000
• Full medical, dental, and vision coverage
• Paid time off (PTO)
• 401k with employer match
• Professional development and advancement opportunities
• Collaborative, team-driven work environment

Position Overview:

We are seeking a Technology Delivery Specialist to serve as the critical link between our IT support team and employees, acting as a help desk resource and providing hands-on technical support and desktop support. This role is central to maintaining productivity across our organization by resolving information technology issues quickly, coordinating with external IT partners, and ensuring staff have the hardware, software, and network access they need to succeed.

The ideal candidate will have strong communication skills, a proactive and customer-focused mindset, and proven experience in IT help desk or technical support environments.

Duties/Responsibilities:

• Serve as the primary IT help desk contact for all employee technology-related inquiries and technical support needs.
• Provide first-level desktop support for hardware, software, and networking issues.
• Collaborate with external IT support providers to resolve escalated technical problems.
• Support onboarding by ensuring new hires receive timely setup of hardware, software, and account access.
• Escalate unresolved or complex information technology issues to higher-level support tiers.
• Lead biweekly IT educational presentations to enhance employee knowledge and reduce common help desk issues.
• Perform basic troubleshooting and ticket resolution for common technical problems.
• Assist with infrastructure project management including timelines, asset procurement, and implementation.
• Manage IT asset lifecycle: procurement, inventory tracking, and equipment/account audits.
• Perform other duties to support the organization’s overall IT support function.

Qualifications

• Education: Bachelor’s degree in Information Technology or related field, or equivalent work experience.
• Minimum o.f 2 years’ experience in IT support, help desk, desktop support, or related technical role.
• Strong understanding of hardware, software, and basic networking.
• Excellent customer service skills and ability to build positive relationships.
• Proficiency with Microsoft Office 365 and basic office equipment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Must be 18 years of age or older, legally authorized to work in the U.S., and able to provide proper identification
• Reliable transportation to/from work.
• Must pass all required pre-employment and random drug testing.

Why Join Us?

At Global Elite Group, you will play a vital role in keeping our technology running so we can deliver on our commitment to quality, safety, and excellence. If you are a skilled IT support professional who thrives in a help desk environment and wants to make a difference in a mission-driven industry, we encourage you to apply.