Director of Training and Development

 Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a dynamic and strategic Director of Training and Development to lead the design, implementation, and continuous improvement of learning programs that empower our workforce. This role requires a detail-oriented leader with a passion for driving employee growth, organizational effectiveness, and long-term business success through innovative training solutions —qualities that resonate with our dynamic team at Performance Home Medical, a leading medical supply company.

We’ve got a fun, positive, performance-oriented team. We offer a competitive salary with a great career path.

This is an on-site position based in Houston, Texas, and requires candidates to reside within the Greater Houston area.

POSITION SUMMARY: 

The Director of Training and Development is responsible for designing, implementing, and overseeing impactful training programs that align with the organization's goals. This role involves close collaboration with teams to evaluate current and future training needs, ensuring programs remain effective and relevant.  

Job Duties and Responsibilities include the following. Other duties may be assigned.

Stakeholder Engagement 

• Collaborate with internal teams to assess training needs and gather feedback to refine training programs. 

• Mentor colleagues to develop their training and development skills, turning them into subject matter experts (SMEs) who can effectively support departmental goals. 

• Work cross-functionally with various departments to understand their training needs and tailor programs accordingly. 

• Exhibit strong communication/language abilities to read, analyze, and interpret complex documents, respond to sensitive inquiries, and make persuasive presentations to management and other stakeholders. 

Systems and Tools 

• Utilize Learning Management Platforms (LMS) to deliver, track, and optimize training programs. 

• Ensure training resources and delivery methods are current and effective. 

• Identify and implement new training technologies and techniques to enhance learning outcomes and engagement. 

• Use Microsoft Office Suite (Word, PowerPoint, Outlook) and SharePoint for effective communication and documentation. 

• Maintain a working knowledge of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Learning Management Systems (LMS) to support training initiatives and organizational goals. 

Knowledge and Expertise 

• Development and facilitate training programs appropriate for the healthcare setting. 

• Regularly assess the effectiveness of existing training programs and suggest enhancements based on research and organizational needs. 

Identify and implement new training techniques that facilitate optimal learning outcomes for employees.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Skills: To perform the job successfully, an individual should demonstrate the following:

• Adaptability - Accepts and applies feedback. Adapts to changes in the work environment. (Different clinical settings, client changes, supervisor changes, etc.). Changes approach or method to best fit the situation within guidelines and direction from supervisor. Manages competing demands. (Prioritizing responsibilities)
• Professionalism - Arrives and begins work prepared and on time.  Keeps absences within guidelines. Schedules time off in advance. Keeps commitments.  Completes tasks within required guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes and maintains effective relations.  Works actively to resolve conflicts.
• Commitment to Quality– Competent in required job skills and knowledge. Displays understanding of how their actions and job affects others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes advantage of opportunities. Pursues training and development opportunities. Seeks feedback to improve performance, asks for help when needed. Strives to continuously build knowledge and skills. Seeks increased responsibilities.
• Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit.   Puts success of team above own interests. Works cooperatively in group situations in commitment to changing the world for children with autism.
• Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts respectfully in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. Edits work for spelling and grammar. Presents numerical data effectively. Varies writing style to meet needs. Writes clearly and informatively.
• Organizational Development - Achieves Key Performance Indicator goals. Builds rapport and establishes trust. Initiates new contacts. Benefits organization through outside activities. Maintains client and stakeholder satisfaction. Maintains records and promptly submits information.  Presents solutions that meet client and stakeholder objectives and overcomes objections with persuasion and persistence.   
• Leadership Management - Delegates work assignments. Gives authority to work independently.  Matches the responsibility to the person. Provides recognition for results. Sets expectations and monitors delegated activities. Builds commitment and overcomes resistance. Communications change effectively. Prepares and supports those affected by change. 

EDUCATION AND/OR EXPERIENCE:

• Education/Experience: Bachelor’s degree in a related field, or related operational and management experience (Master's degree preferred). Proven experience developing and implementing corporate training, preferably in the healthcare industry. 

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certificates and Licenses: N/A
• Valid State Driver’s license in residing state.

OTHER SKILLS AND ABILITIES:

• Language Ability: Read, analyze and interpret business, professional, technical or government documents.  Write reports, business correspondence and procedure manuals.  Effectively present information and respond to questions from managers, clients, customers and the public
• Mathematical Ability: Comprehend and apply principles of advanced calculus, and algebra.
• Reasoning Ability: Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Expert in Microsoft Office (Word, PowerPoint, Outlook, Chrome, Internet Explorer, SharePoint). Expertise in the implementation and optimization of Payroll Platforms.
• Travel Requirements: ​Traveling up to 20% as needed within region/territory. Have reliable means of transportation. Meet the requirements of our Motor Vehicle policy.​ 

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.