Server - Tapville Pittsburgh

At Tapville, the customer experience reigns supreme, and that's not just lip service. Tapville team members are cheerful, reliable, attentive, and conscientious team players. And they're down with our core mission: To create a welcoming, friendly environment where folks can enjoy good beer and wine alongside great food, free of distractions.

Job Summary

Tapville Social Dining Ambassadors work as part of the Front of House team and are critical to delivering Tapville’s Five-Star

Service experience. Dining Ambassadors (DA) explain our concept to guests and take and assist them in placing food and

beverage orders. DAs ensure that only high-quality food and beverages are served and partner with FOH and BOH team

members to uphold Tapville’s product standards. This role executes our mission of delivering a simple, hassle-free guest

experience. Dining Ambassadors’ actions align with Tapville’s Core Values and meet all brand operating and service

Job Duties

• Acts as a representative of Tapville's Core Values

• Provides personalized and exceptional service for every guest according to Tapville’s Five-Star Service model

• Ensures hot food is hot, and cold food is cold

• Adheres to timing standards for products and services

• Seeks ways to consolidate service and increase table turns

• Educates guests on Tapville’s table and tap wall technology to expedite and simplify the guest experience

• Demonstrates knowledge of all food and beverage products

• Quickly identifies and responds to service related issues and communicates with management to find solutions

• Assists Bussers by pre-bussing tables to maintain table cleanliness

• Takes the necessary steps to avoid waste and limit costs

• Assists in keeping the restaurant spotlessly clean, safe, and sanitary

• Serves alcoholic beverages responsibly

• Delivers food and beverages to tables quickly and accurately

• Completes daily and weekly Tapville Social Restaurant SOPS

Skill Requirements

• Must be 18 years of age to serve alcohol, RAMP certification required

• Knowledge of craft beer and cocktails and a desire to deepen product knowledge

• Clear written and verbal communication skills

• Ability to work in a team-environment efficiently, cooperatively, and positively under pressure

• Demonstrates good time management and decision-making skills

• Ability to consolidate and coordinate needs for all tables within their section

• Availability to work in shifts during weekends and evenings

Physical Requirements

• Able to stand for the entire workday

• Able to move about on foot to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height

  frequently, or move in a constantly changing environment.

• Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards