Patient Care Coordinator - Medical

The Jamestown Family Health Clinic is seeking a professional, empathetic, and detail-oriented full-time Patient Care Coordinator (PCC) to join our team. The standard schedule for this position is Monday through Friday, 8:00 AM - 5:00 PM, with occasional Saturdays from 10:00 AM - 3:00 PM.

We're looking for someone with excellent organizational and administrative skills who is compassionate and discrete while being passionate about healthcare excellence.

In this vital role, you will be the front-line support for our patients and providers, ensuring smooth daily operations. To ensure success, you should be confident and professional while offering clear and accurate communication. Top candidates will work comfortably under pressure, multi-task in a fast-paced environment, and effectively react to patient needs, all while providing exceptional customer service.

What You'll Be Doing:

The Patient Care Coordinator is responsible for patient care coordination and outstanding customer service. Your primary job duties will include:

• Patient Interaction: Greet and attend to patients in person and over the phone in a professional and courteous manner.

• Front Office Management: Check patients in and out of the clinic quickly and accurately.

• Scheduling: Scheduling and/or canceling appointments in the correct format for 25+ providers.

• Data Management: Collect, verify, and update patient demographic data and insurance information (including adding and terming insurance coverage) and scan insurance cards into the electronic health record.

• Financial Duties: Accurately collect and post patient co-payments and outstanding balances.

• Communication: Route and manage incoming calls from a multi-line phone system, composing and routing messages efficiently.

• Compliance: Perform all duties within HIPAA regulations and adhere to all clinic policies and procedures.

• Clerical & Administrative Support: Assist patients with general tasks (paperwork, forms, calling a taxi, etc.) and perform other duties integral to the daily operations of the clinic.

• Participate in clinic meetings.

What We're Looking For (Required Qualifications):

• Education: High School Diploma or equivalent required.

• Experience: Two (2) years of customer service experience required.

• Skills:

  • Basic money handling/management and experience with office equipment.

  • Excellent time management and computer proficiency in Microsoft Suites, 10-Key, and keyboarding at more than 40 wpm.

  • Exceptional interpersonal skills, including effective verbal and written communication.

  • Excellent organization skills and the ability to prioritize multiple tasks.

What are the Preferred Qualifications for this position?     

• Washington State Medical Assistant Certification eligibility for level A. C. E. preferred

• Knowledge of medical terminology and medical billing processes preferred

• Effective time management, decision-making, and problem-solving skills

• American Indian/Alaska Native preferences apply.

Read the full job description here: Patient Care Coordinator