POSITION SUMMARY
Customer Service Representatives are responsible for interacting with customers and internal departments to provide and process information in response to inquiries, concerns, and requests about products and services and supporting the outside sales team.
DUTIES & RESPONSIBILITIES
Specific responsibilities of the position include:
- Interacting with customers via telephone, email, and other media
- Receiving and processing customer orders
- Obtaining customer forecasts via sales team and accurately entering data in ERP
- Verifying customer data (part numbers, pricing, etc.) for accuracy
- Managing customer records
- Communicating shipping dates, anticipated delays and other required information needed by the customer.
- Helping to identify, record and solve customer problems.
- Resolves product problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem and following up to ensure resolution.
- Stay updated on product knowledge.
- Obtaining application information for new accounts
- Create lasting relationships.
Additional responsibilities will include assistance with inventory control, visiting key customers, providing technical assistance, and assisting with Accounts Receivable collections.
The position has customer assignments typically associated within regions managed by the Regional Sales Manager(s) and/or Market Manager(s). The Customer Service Representative is a key contact within the company for these outside sale team members.
