M&I Assistant - San Francisco, CA

ABOUT THE SHADE STORE® 

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it.  

THE POSITION:  

The Shade Store is continuing to expand our nationwide foot print of design showrooms and further grow our fleet of Measure + Install (M+I) Professionals.  We are seeking a Measure + Installation Assistant who is enthusiastic about customer experience to work alongside the Regions Measure + Install team providing exceptional in home service and results at every in-home appointment. You will partner closely with the Region’s Installers to learn in-depth knowledge of our customer experience operations and Measurement + Installation process for our custom product line ensuring delivery of a world class end to end experience for our customers.  

RESPONSIBILITIES: 

• Assist with measure and installation of drapery, wooden blinds, Roman shades, complex motorization projects and more 

• Assist with protecting the work site using drop cloths and furniture moving pads 

• Assist with cleanup of job site and perform required tasks including footing ladders on tall installations 

• Build knowledge over time on the product lines we offer to ensure a smooth and seamless measure and install process 

• Become skilled at using The Shade Store’s Measure and Install techniques and software systems to ensure the accuracy and efficiency of every appointment 

• Communicate and partner regularly with Measure & Install support teams while in the field 

• Provide exemplary customer service to The Shade Store customer and its retailer affiliates 

• Use personal judgment and initiative to develop effective solutions to challenges and obstacles pertaining to the installation of window treatments 

• Assist with preparing all installed products to enhance the look of the product 

• Report any product related issues immediately from job site to allow for the proper solution 

• May perform feedback function to gather critical information from customers with relationship to The Shade Store 

WHAT WE ARE LOOKING FOR: 

• High School degree or equivalent; degree from a technical/vocational school is preferred 

• Experience with high-end installation, finish work or a skilled trade preferred 

• Customer service or in-home service experience 

• Enthusiastic, energetic and able to provide the highest level of service to all customers 

• Strong communication skills 

• Self-starter, quick learner, team player 

• You are punctual, reliable with a great work ethic and the highest level of integrity 

• A strong understanding of basic to advanced technology with computers, mobile devices and tablets 

• Ability to lift a minimum of 55 pounds and climb up and down ladders 

• Valid Driver’s license + insurable 

WHY WORK AT THE SHADE STORE® 

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:   

• Competitive salary  

• Medical Benefits  

• 401k with Company Match  

• Up to $100k Life Insurance & Short-Term Disability (Employer Paid)  

• Legal and Pet Insurance Plans  

• Employee Assistance Program  

• Product Discount  

THE SHADE STORE offer is contingent upon:  

• Successful completion of reference and background checks  

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date   

The hourly range for this position is $24-$26/hour, commensurate with experience 

ABOUT US: Visit our website at https://www.theshadestore.com/corporate-info/careers to learn more about The Shade Store and our career opportunities.   

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.