Regional Service Manager- North East

Work doesn't have to be boring, come have fun with us! 

WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. 

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. 

ENJOY GREAT BENEFITS! 

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account 

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more 

WHAT YOU'LL DO:  The Regional Service Manager will serve as a point of contact for assigned sites within a region, assisting and guiding Site Operations Managers at Park and Mall locations. The Regional Service Manager ensures that all VENU+ product lines located at our customer sites are maintained effectively and efficiently keeping in mind VENU+ and customer standards of safety, functionality, and show quality.  To deliver these guidelines, the Regional Service Manager will be required to have a thorough understanding of the equipment utilization and demand during the year and manage parts, labor, and supplies.   

KEY RESPONSIBILITIES

• Ensure company standards are met including routine service schedules and maintenance reports while providing safe, exceptional, and timely delivery service 

• Set goals, budgets, and performance benchmarks to ensure regional customer service performance is up to company standards 

• Review reports for accuracy, cost of goods sold percentages, and merchandise trends 

• Maintain and install mobility, locker, and amusement equipment at customer sites 

• Assist with management responsibilities: interviewing, mentoring, training, and developing associates 

• Analyze processes and identify areas for improvement or increased efficiency 

• Plan, manage, and carry out service trips and projects including completing trip maintenance itinerary, supervising associates, and customer site set up 

• Actively identify, locate, and procure new opportunities to install equipment with assigned sites 

• Prepare bi-weekly work schedules within determined labor budget 

• Monitor trends and customer feedback to identify new prizes and products, with the intention of increasing customer satisfaction 

• Perform other duties as assigned 

REQUIREMENTS

• Bachelor's degree required (Business, Logistics, Engineering, etc.)
• 4+ years supervisory experience in a theme park, entertainment, or a fleet maintenance environment
• Mechanically inclined and oriented
• Excellent problem-solving, decision-making, organizational, and planning skills
• Effective written and verbal communication skills
• Proficient in Microsoft Office products
• Able to work in a fast-paced
• Able to work outdoors in a variety of weather conditions
• Travel with assigned region
• Flexible work schedule including nights, weekends, and holidays

Work with us and turn your job into a job you'll love!

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, bend, kneel, stoop, crouch, crawl, and climb all day. The employee must frequently lift and/or move items over 50 pounds. Use of ladders and other material handling devices are required as needed.  

WORKING CONDITIONS This job operates in multiple locations due to travel. This role routinely uses standard office equipment such as computers, phones, and photocopiers.