Car Wash IT and Systems Reliability Specialist

513Wash, Our Brand-New Car Wash facility at Colerain Avenue is Hiring!!

New Facility!! New Opportunity!!

 We are adding IT and System specialist to our team!!

Role & Responsibilities

Hire an IT / Systems Reliability Specialist whose focus is only on the car wash’s technology and control systems. 

Key responsibilities include:

• Monitoring system health: conveyors, timing loops, VFDs, RFID/tag readers, subscription platform
• Responding immediately to issues such as loop or RFID failures, gate/tracking errors
• Maintaining / calibrating sensors, photo-eyes, pulse switches, etc.
• Managing firmware / software updates on VFDs, control PLCs, subscription systems
• Data logging of errors & incidents, analyzing root causes
• Ensuring spare parts / critical components are on hand
• Liaising with vending/tunnel/control vendors & support
• Building preventive maintenance schedules

2. Metrics & Uptime Targets

Set measurable goals:

• Uptime %: e.g. maintain at least 99.5% uptime for subscription systems and tunnel control (i.e. ≤ ~36 hours/year downtime for those systems)
• Mean time to repair (MTTR): target how long it takes to resolve a system issue once detected (e.g. < 2 hours for minor errors, < 24 hours for hardware replacement)
• Mean time between failures (MTBF): how often issues occur; aim to increase this through preventive maintenance

3. Diagnostic & Monitoring Tools

Provide tools so the IT person can quickly detect and often predict failures:

• Real-time alerts (for example, sensors going offline, time drift, RFID read failures)
• Logging & dashboard for key metrics (events per week, error types)
• Remote access / support contracts with vendors
• Redundancy for critical components (spare RFID readers, backup PLC modules, etc.)

4. Preventive Maintenance & Standard Operating Procedures (SOPs)

• Daily / weekly checks of sensors, loops, cleaning photo eyes, checking RFID tag alignment / labels, checking VFD performance
• Maintenance schedule for calibrating pulse switches or replacing worn parts
• SOPs for staff to quickly check & clear minor faults / reset systems
• Documentation: map of sensor locations, wiring, etc.
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5. Communication & Escalation

• A clear escalation path: staff report issues → IT person investigates → if hardware/vendor needed, escalate immediately
• Customer communication plan in case of system-wide outage (e.g. subscription gate not working)

* Good team person

* Willing to work shifts

* Able to clear background checks and drug screen

*Previous experience as a IT Specialist in car wash preferred