Sales Operations Administrator

Catalis Dental Lab Partners provides dentists with a full spectrum of advanced dental lab solutions. When you join us, there are real opportunities to advance your career, take on new challenges, and grow alongside the company. We believe in building for the long term—not just for this quarter, but for the years ahead.

The Sales Operations Administrator will support the centralized Catalis Sales Ops team with administrative, reporting, customer-facing, and operational responsibilities across all brands. This role will support corporate onboarding, data quality, DSO/GPO reporting, and system administration as the organization continues to grow. The Sales Operations Administrator will work closely with the Sales Operations Manager, Corporate Support Specialist, IT, brand-level teams, and corporate-level partners to ensure accurate information flow across Magic Touch, HubSpot, iCortica, and internal reporting systems.

Responsibilities:

• Perform account onboarding QA, confirm data completeness, and coordinate corrections prior to Magic Touch activation
• Maintain customer records, catalog entries, product department alignment, and billing settings
• Communicate directly with dental offices and their corporate counterparts to resolve onboarding issues, gather missing information, and ensure smooth handoffs
• Support rebate reporting by gathering lab data, compiling files, and preparing summaries for accounting
• Assist with monthly DSO and GPO performance reporting and data pulls
• Execute data cleanup tasks across systems, including doctor tables, practice records, product catalogs, and group identifiers
• Update or create process documentation for onboarding, cross-brand reporting, and corporate workflows
• Provide administrative support to the Sales Ops Manager and Corporate Support Specialist on cross-brand projects
• Assist with HubSpot user management, list creation, basic reporting, and data hygiene tasks
• Support corporate-level retention workflows, including lost customer analysis and cross-brand lead routing
• Participate in system training, workflow rollouts, and cross-functional communication initiatives

Minimum Qualifications:

• High School/GED
• 3+ years in an administrative support, data operations, customer service, or sales support role
• High proficiency in Excel (pivot tables, lookups, data cleanup, formulas – non-negotiable)
• Experience working in a CRM (HubSpot experience preferred)
• Ability to communicate professionally with dental offices, corporate partners, and internal teams
• Strong attention to detail and ability to manage multiple tasks across systems
• Comfortable working in a fully remote environment with minimal supervision

Preferred Qualifications:

• Experience with SQL, BI tools, or reporting platforms (Power BI, Tableau, etc.)
• Background in dental, healthcare, or multi-location service environments
• Experience with Magic Touch or other ERP/LMS systems
• Prior exposure to customer onboarding, data quality, or system administration work
• Process-driven mindset with the ability to document workflows and improve procedures

Why You’ll Love Working Here

• $55,000 + Quarterly Bonus
• Full Benefits: Medical, dental, vision, life, PTO, and 401(k) match
• Supportive Culture: Family-oriented, collaborative, quality-first
• Fully remote role