Director of Membership

What You'll Do:

• Be readily available for prospective members to book tours and conduct walk-in tours.
• Assist members who may not be comfortable with technology with processes like booking and requesting membership changes.
• Follow all safety vetting procedures before joining new members, including processing individuals through Raptor, and ensure desk staff are informed of procedures for their first visit.
• Report membership numbers consistently each week to JCC leadership, and provide an end-of-month report outlining the final numbers and analysis of trends, including but not limited to common complaints, trending cancellation reasons, and more.
• Oversee the Welcome Desk Department and the Metairie Membership Manager.
• Work with marketing and communications to implement promotions to grow and engage membership.
• Oversee training initiatives for membership-related duties conducted by desk staff and ensure member-facing staff are always given the information needed to succeed when asked membership-related questions.
• Prioritize membership category changes and manage daily time to process cancellations and freezes. Ensure all changes have been processed correctly.
• To provide high-quality customer service, respond to all member emails by the end of the work day, even if an answer is not readily available. When an answer is available, respond promptly.
• Manage special membership types, including senior, corporate, and newcomer, to ensure categories are changed to reflect the new cost of dues.
• Additional responsibilities may be added to ensure the success of the New Orleans JCC.
• Maintain compliance with all company policies and procedures.

Perks!

• Medical, Dental, Vision & Indemnity Plans
• 401K Matching
• EAP
• 75% Discount Early Childhood Education & Camp Tuition
• Free Company Paid Life Insurance
• Free Complimentary Fitness Membership
• Vacation & Sick PTO
• 25% Employee Jcafe  Discount

What You'll Bring:

• Bachelor's degree with at least 5 years of professional experience
• Excellent interpersonal and communication skills
• Demonstrated experience and success in customer service
• The most successful candidate will be self-motivated, work well independently, prioritize, problem-solve, and have excellent organizational skills.
• Attention to detail and demonstration of proven sales experience.
• Strong computer abilities, including knowledge of Google Workplace, CRM systems, and Microsoft Office.
• Lead by example; follow all policies and procedures as defined in the NOJCC Handbook and as directed by Agency leadership.
• Basic awareness of Judaism and Jewish cultural norms and traditions.

Schedule:

Mon-Fri, 8am-5pm, occasional weekends and evenings

Let's Talk Money!

$62.9k $77.6k hourly; Depending on Experience

The New Orleans Jewish Community Center is an Equal Opportunity Employer
At the New Orleans Jewish Community Center (NOJCC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. The NOJCC expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of NOJCC employees to perform their expected job duties is absolutely not tolerated. The NOJCC complies with applicable state and local laws governing non-discrimination in employment in every location in which NOJCC has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.