Housekeeping Supervisor

SUMMARY:

Directly supervises employees in the Housekeeping department. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures and applicable law. Manages other team members. Responsible for meeting or surpassing all departmental goals and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Assigns duties and shifts to staff; monitors job performances. Sets and monitors cleaning standards for guest rooms and public areas. Provides daily workloads and creates assignments for room attendants. Conducts daily inspections of hotel rooms and related areas to ensure the set quality of standards are maintained. Inspects guest rooms and public areas for standards' compliance. Confers and cooperates with Executive Housekeeper to ensure coordination of activities and efforts. Assist Executive housekeeper with inventory items controlled by the housekeeping department. Informs Assistant Executive Housekeeper or Executive Housekeeper of supplies needed to ensure all room attendants can effectively and efficiently perform their required job functions. Assist in the direct training of new team members. Completes all pertinent information reports and forecasts as needed. Issues uniforms and linens when needed. Maintain an open line of communication with Management. Maintains regular attendance and arrives on time to all scheduled shifts and mandatory meetings. Complies with BlueWater Resort & Casino rules and regulations; ensures all employees are in compliance. Complies with Federal, State and Tribal laws. Works in safe manner; complies with company and OSHA safety standards. All other duties as assigned (non-gaming functions and issued gaming license permitting).

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Must demonstrate the ability to solve hotel related problems; clear verbal and written communication skills are required. Employee must be able to deal patiently with guest complaints and remain courteous when faced with difficult or aggravated people. The ability to multi-task and stay organized is essential to job performance. Should have a clear and pleasant speaking voice and be fluent in English.

QUALIFICATIONS & REQUIREMENTS:

High school or GED equivalent preferred. Three years in a hotel housekeeping department with at least one year at the supervisory level. Relevant experience may substitute for this requirement.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift up to twenty-five pounds. Must be able to stand for extended periods of time (up to 6 hours without sitting). Must be able to sit for extended periods of time.

WORK ENVIRONMENT:

Fast paced work environment with many variables that contribute to daily challenges. Involves working in close quarters with other staff members and hotel/resort guests.

ACCESSIBILITY:

Limited

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.