Inside Sales Rep

The Inside Sales Representative is responsible for driving revenue growth and expanding the office base within specialty accounts.

Responsibilities:

• Initiate contact with potential customers through phone calls, emails, and other communication channels.
• Close sales proficiently to achieve both departmental and organizational goals.
• Proactively engage with former and new office business targets on a structured basis, utilizing strategic call volumes to drive growth and retention.
• Identify incremental sales opportunities within the customer base.
• Tracking and managing deals through various stages of the sales pipeline. Utilizing CRM to streamline sales processes.
• Oversee/identify offices whose business is lost or declining; document reasons for decline or loss in HubSpot.
• Promote and sell dental lab products and services to dental offices, clinics, and practices.
• Understand the needs and requirements of dental professionals to provide tailored solutions.
• Educate offices on emerging products and industry trends, maintaining credibility through an in-depth understanding of current market conditions and competitors' products.
• Develop professional relationships through direct one-to-one communication with assigned offices/dentists, effectively explaining product features and employing persuasive sales techniques.
• Participate in team meetings and contribute to the development of sales initiatives.
• Act as a liaison between technicians and offices, offering product and technical advice.
• Collaborate with other departments, ensuring prompt resolution of all questions, issues, and follow-ups regarding cases within 24 hours.
• Record all customer information and interactions in a CRM.

• Bachelors’ degree or five years of inside sales experience.
• Proven inside sales success and sales quota achievement, preferably in the dental or medical industry.
• Proven ability to penetrate, build and nourish meaningful, long-term relationships with senior executives, company employees, customers, and other key stakeholders.
• Experience with HubSpot or other customer relationship management software.
• Strong Word, Excel and PowerPoint skills.
• Ability to be proactive and flexible in fast paced environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Self-starter with prior sales experience and desire to acquire new business (adding new offices, new dentists within existing offices, additional service lines and/or incremental market share).
• Excellent consultative and competitive sales skills that leverage both strong process and relationship-driven techniques.
• Persuasive communication skills (written/spoken) with the ability to present to small and large audiences.
• Strong client interface and presentation skills.
• Data-driven, analytical and detail-oriented approach.
• Customer and solution-oriented.