Warranty Administrator

Bergstrom Automotive Headquarters - Neenah

WHAT YOU'LL DO

• Processes warranty claims on a timely basis for each franchise or distributor.  
• Closes and processes repair orders for warranty and extended warranty services. 
• Inputs all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer. 
• Accurately creates and sends reports on a weekly basis. 
• Verifies criteria required by factory or distributor. 
• Reconciles all warranty receivables with payments through the appropriate accounting schedule. 
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims, keeping schedules current and under 30 days and less. 
• Keeps informed of all factory recalls and bulletins. 

Schedule: Monday-Friday 8:00 am to 5:00 pm with a one hour lunch. Additional overtime hours may be required the final business day of the month.
Hourly pay based on experience.  

WHO'S RIGHT FOR THE JOB?

• Previous experience in a clerical or data entry role is preferred
• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Willingness to help out in various areas of the dealership
• Ability to build relationships with team members 
• Excellent time management skills
• Experience working in Google Drive is preferred

OUR COMMITMENT TO YOU 

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members) 
• Two weeks of PTO upon start date (for FT team members) 
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members) 
• Wellness Program
• Free Team Member Clinic 
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement

WHAT MAKES BERGSTROM DIFFERENT: 

• Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
• Established in 1982 in Neenah WI
• 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
• 39 dealerships representing 36 brands
• Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States 
• Received Glassdoor's "Best Places to Work" award 
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin