Spa & Salon Coordinator

Our Culture, Our Brand, Our Sound! Join Broken Sound Club.

We are now Hiring a Spa and Salon Coordinator!

Compensation: Full-time Hourly, Depending upon experience

Schedule: The schedule fluctuates, weekends and holidays are necessary

Location: Broken Sound Club - 2401 Willow Springs Dr, Boca Raton, Florida 33496

Essential Responsibilities:

The Spa and Salon Coordinator ensures the efficient daily operation of the Spa and Salon while delivering exceptional service to members at Broken Sound Club. This position is responsible for managing appointments, coordinating product inventory, vendor relations, and maintaining high-quality member experience through administrative support and communication.

• Maintain and coordinate all standing and recurring spa and salon appointments to ensure seamless member scheduling.
• Receive, code, and track inventory of all spa and salon products; monitor stock levels and ensure timely reorders.
• Code invoices accurately and maintain professional relationships with vendors, ensuring proper documentation and timely resolution of discrepancies.
• Follow up on member-related issues including service cancellations, charges, and account concerns to maintain satisfaction and accuracy in billing.
• Adhere to all requirements set forth in the Broken Sound Club Employee Policy and Procedures.
• Greet members and respond to inquiries both in person and by phone in a professional and courteous manner.
• Schedule appointments using Spa and Salon Scheduling software, ensuring accurate and efficient booking.
• Promote spa and salon services and programs; direct members to appropriate personnel for specific information.
• Perform front desk tasks such as answering calls, taking messages, checking out members, and processing gift certificates and retail sales.
• Support coordination between front desk associates and other departments within Broken Sound Club.
• Maintain cleanliness and organization at the front desk and in retail areas; re-stock shelves and merchandise regularly.
• Demonstrate comprehensive knowledge of all spa and salon operations, services, and retail products.
• Follow opening and closing procedures as per established guidelines and checklists.
• Uphold a high level of professionalism and hospitality with both members and coworkers.

Knowledge and Skill Requirements:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent computer and scheduling software skills required.
• Strong attention to detail, organizational skills, and customer service orientation.
• Previous Spa and/or Salon experience preferred.

Education & Work Experience Requirements:

• High School Diploma or GED required.
• Previous experience in retail, spa, or salon coordination preferred.

Physical Requirements:

• Able to sit at desk for up to 8 hours when needed.
• Ability to stand and walk for extended periods (up to 8 hours).
• Must be able to lift and/or move up to 35 pounds occasionally.
• Must have visual and auditory acuity appropriate to perform job responsibilities effectively.

Benefits you’ll Enjoy:

Full-time

• • Medical, Dental & Vision Insurance
  • Company Paid Life Insurance
  • Accident, Critical illness & Hospital coverage
  • Company Paid Short Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match up
  • Educational Assistance Program
  • Paid Sick/Personal Time Off
  • Holiday Pay
  • Complementary Shift Meals
  • Associate Discounts
  • Associate Assistance Program (Counseling, legal help, and more..)
  • Travel Insurance
  • Recognition Programs
  • Internal Growth
  • A Great environment!

Our Standard Operating Procedures:

• Respect, caring, and support for members and Associates.
• Hold each other accountable for our actions.
• Integrity, Transparency, and commitment.
• Embrace and adapt to changes that enhance our organization.

Our Team Goal:

To establish interactive communications as the cornerstone of our team’s operations, where every associate feels empowered to express ideas, share feedback, and actively engage in discussions.

Through open dialogue, active listening, and transparent exchanges, we foster a dynamic environment that cultivates collaboration, builds trust, and drives innovation.

Our Mission is to harness the power of interactive communication to propel us towards our objectives, strengthens relationships, and achieve collective success.

Join Broken Sound Club:

Ready to join the family? Apply today and join Our Culture, Our Brand, and Our Sound!

Drug-Free workplace