Inside Sales Support

Title: Inside Sales Support Specialist (On-site 5 days 7:00 AM – 4:00 PM)

Location: East Rutherford, NJ

About Us:

Brookaire Company has been serving the HVAC Industry since 1974. We are dynamic, fast-paced, and customer oriented. As one of the top resources to find HVAC Air Filters and Belts, we constantly strive to understand our customer’s needs, and position our products and services to meet those needs. Brookaire’s employees are committed to a culture of continuous improvement, in view of meeting the high demands of our customers.

Your Tasks and Responsibilities:

We’re seeking an Inside Sales Support Specialist to join our team at Brookaire. The successful candidate will provide valuable customer service and support to our customers in the market. He/She will be responsible for responding to customer inquiries, answering customer phone calls, processing orders, and providing product information. The ideal candidate will have excellent customer service, communication, and organizational skills.

Responsibilities:

• Respond to customer inquiries and orders in a timely manner
• Maintain accurate customer records
• Process customer orders according to company policies and procedures
• Answer customer phone calls and provide product information
• Follow up on customer inquiries and orders
• Utilize sales and marketing techniques to increase sales
• Maintain strong relationships with customers
• Monitor and track customer feedback
• Resolve customer complaints

Remain up-to-date on product information and changes

Required Qualifications:

• Excellent communication and organizational skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints
• Knowledge of sales and marketing techniques
• Knowledge of customer relationship management (CRM) software
• Proficient in Microsoft Office Suite
• Previous experience in sales and customer service is beneficial                                                   

Your success will be driven by your demonstration of our core values:

• Customer First - We make life easy for the customer and always go the extra mile. We believe if you give service, you get the business.
• Loyal - Loyal to ourselves, to our team members and to the company.
• Accountable - Excellence in accountability leads to excellence in results.
• Professional - We understand the key to quality and efficiency is professionalism.

Your Application:

Brookaire offers a comprehensive benefit plan including medical, dental and vision benefits that is generously subsidized along with a competitive PTO package, Profit Sharing and 401K matching.  If you meet the requirements of this opportunity, are aligned with our core values, we encourage you to apply now.  Come join one of the fastest growing companies servicing the HVAC industry today!

Disclaimers:

• Brookaire does not accept unsolicited third-party resumes.
• Brookaire is an Equal Opportunity Employer/Disabled/Veterans
• Brookaire is also committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
• Brookaire is an E-Verify Employer.