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Job Summary: Responsible for introducing customer to new products and services, developing relationships, and maximizing sales opportunities. As well as, processing deposits, withdrawals, and other financial interactions. The Universal Bankers will split their time between Teller and Personal Banker functions while providing excellent customer service to all customers.Â
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Education/Experience:Â A minimum of the following education/experience is required:
- High School Diploma/GED or equivalent and 3Â years' experience in banking
- Associate Degree and 1 years experience in banking
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Job Specific Responsibilities:
- Recognizes and discovers financial needs of customers and works to find the best solutions for each.
- Develops and maintains positive long term relationships with customers.
- Listens to and resolves customer complaints.
- Prepares new IRA’s, transfers, rollovers, conversions, death claims, contributions, and distributions of IRA’s.
- Processes deposits, withdrawals, and cash flow at a teller window.
- Opens checking, savings, money market and certificates of deposit accounts.
- Orders check and ATM/Debit cards and provides starter checks for new accounts.
- Displays knowledge and proficiency in explaining, selling, and administering products.
- Analyzes customer information to identify opportunities for growth and expansion of services.Â
- Identifies cross-selling and referral opportunities through in-person efforts, cold calls, referrals, and marketing.
- Understands required documents to open consumer and business accounts.
- Maintains knowledge of consumer and business ownership types.
- Assists customers with card disputes, fraudulent activity, and stop payment processes.
- Originates, processes, and closes consumer loans.
- Accepts deposits, verifies cash, cashes checks, and payments for loans.
- Balances and services ATM as needed.
- Completes Currency Transaction Reports.
- Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements (knowledge of the CIP and Beneficial Ownership process).
- Maintains current knowledge and consistent compliance with other banking Regulations and bank policies and procedures related to the position.
- Markets the Bank in order to gain new customers and maintain existing ones.
- Other duties as assigned.
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Required Technical Knowledge:Â
- General computer skills
- Microsoft Office, specifically Word and Excel
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Expectations of an Employee:
- Treat all customers and fellow employees with respect
- Exceed customer expectations
- Meet customer needs
- Conduct interactions with honest, ethical, and strong moral principles
- Perform at the highest level
- Take responsibility for actions
- Do what is expected
- Lead by example
- Work as a team
- Efficiently share information in a collaborating and proactive manner
- Pay attention to detail
- Solve problems
- Make sound decisions
- Manage time effectively
- Prioritize effectively
- Perform multiple tasks simultaneously
- Show up for work and be on time
- Comply with all laws and regulations
- Complete all required training
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Supervisory Responsibilities: Â None
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Amount of Travel: Â None
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Physical Requirements:
- May need to sit/stand for long periods of time
- Sustained visual concentration while working at the computer
- Typing on a keyboard for long periods of time
- Handle high stress environment
Benefits Include:
- Medical, Rx, Dental, and Vision insurance
- HSA, FSA, and Limited FSA
- Employer paid and voluntary Life Insurance/AD&D
- Short-Term Disability
- Long-Term Disability
- Accident/Hospital Indemnity/Critical Illness voluntary plans
- Identify Theft Protection
- 401k with employer match
- Vacation, Sick Leave, and Holiday pay
- Tuition Reimbursement
- Gym membership discounts
- Annual payrate increases
- Incentive based bonuses
It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.
