Bilingual Personal Video Teller I

Join our team

Rivermark Community Credit Union and Advantis Credit Union officially merged in 2024, coming together for good as Rivermark Community Credit Union. Our united mission is to be the leader in fostering financial wellness for our members and the community across Oregon and SW Washington, including historically marginalized and underserved populations.

Rivermark is committed to transforming lives and communities together. So, if you’re looking for a career where meaningful work, inclusion, value, and recognition are paramount, then you belong here.

Our commitment to inclusion

Rivermark celebrates differences and fosters an environment where individuals can show up every day as their authentic selves. It’s part of our fundamental commitment to a culture of belonging for our employees, members, and community partners. See what inclusion looks like at Rivermark, and learn more on our website.

Position overview:

The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The PVT completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members’ needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.

Primary responsibilities:

• Displaying an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.

• Assisting members with a wide variety of transactions, account maintenance, and handling general inquiries and information requests.

• Providing prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.

• Utilizing consultative selling skills to identify member needs and make appropriate recommendations.

• Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM).

• Ability to balance and prioritize a variety of tasks and member service issues.

• Adheres to all risk mitigation processes and procedures.

Must-haves:

• High school diploma or equivalent.
• 1+ years financial institution or retails sales experience.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner; Ability to seamlessly operate multiple computer systems simultaneously.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Hybrid work schedule after 5-weeks of daily on-site training at Oregon City.
• Spanish speaking skills required.
• Must be available to work 8:45 a.m. to 5:45 p.m. for initial training.
• Hours after training period will be 11:05 a.m. to 8:05 p.m., M-F plus alternating Saturdays 9:15 a.m. to 6:15 p.m.

Why choose us

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.