Position Profile
Service leads the customer experience. Delivering an exceptional customer experience requires a unified front across the entire company. In this dynamic, service teams not only respond to customers requests but increasingly function as additional sales channels and brand ambassadors. In support of our service purpose and tasks, a BEGA Order Entry (OE) Specialists role is to process new orders on time, and with zero defects, every time. The OE Specialist verifies that the ordering customer information, billing information, project and product details, and commission splits provided by our sales partners are received with all necessary information and entered with precision. As a member of the service team, the OE Specialist must always exhibit our core values; everything must be done with Quality as the driving force.
Knowledge & Experience
- Minimum of an associates degree (AS/AA) from a two-year college or technical school.
- Customer service experience of any kind is preferred but not required. Training will be provided.
- Must have the capacity to learn and navigate software programs and business systems quickly.
- Must have strong problem solving skills and an analytical approach to all tasks.
- Strong interpersonal skills are required, written and verbal communication skills must be excellent.
- Possesses a positive, professional attitude, and a willingness to be part of a team environment.
What you'll do
- Create a customer-centric sales and service approach throughout BEGA to drive brand loyalty.
- Differentiate BEGA by consistently offering proactive & consultative customer engagement.
- Establish robust operational systems to deliver a unified & solutions oriented experience.
- Ensure conversational customer interactions to further our brands recognition and reputation.
- Drive team engagement & ownership with core values, training, empowerment and accountability
- Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times.
- Show strong attention to details and the ability to prioritize and delegate order workload amongst team.
- Challenge the process! Evaluate, promote, and support continuous improvement every day.
- Act with respect, integrity, ownership and accountability at all times BEGAs pillars of leadership.
- Ensure quality above all, consistently working towards zero errors or defects in everything we do.
- Enter 100% of all customer purchase orders received by 3:00 PM or earlier within the day received.
- Achieve productivity standards for the OE process are met daily ( at least 30 orders entered per day).
Position Dimensions
- Data entry and delegation of 50 - 75 customer purchase orders per day.
- Non-exempt status
- Location: Carpinteria, CA
Performance Measurements
- Punctuality and attendance are critical
- Time management with prioritizing tasks with high attention to detail
- Minimize distractions ensuring timely and accurate completion of orders.
- Communications (verbal and non-verbal) effectively while acting with respect, integrity, and accountability.
BEGA North America is located in the heart of the picturesque American Riviera just south of Santa Barbara. This setting offers endless access to outdoor activities such as hiking, sailing, surfing, mountain biking, and the likes. We offer an attractive compensation package, including health care, 401(k), vacation and personal pay, educational reimbursement program, on-site gym, jogging path, wellness programs and a remarkable work environment.
