Mears Connect Call Center Agent

GENERAL DESCRIPTION: Mears Connect provides transportation between Orlando International Airport and the Lake Buena Vista area hotels. The Connect Call Center Agent interacts with Customers by phone and email performing a variety of tasks such as booking and updating reservations, providing general information, and sending confirmations. They also interact with the dispatcher to locate vehicles and resolve any transportation delays.

This is a great starter/entry level position for anyone wishing to gain customer service experience or for those that already enjoy assisting customers but dislike the high-pressure call center environment. We are all about customer service. No sales involved.

TYPICAL DUTIES/RESPONSIBILITIES:

• Answer phone calls and respond to emails in a courteous and professional manner.
• Perform reservation management: booking and editing.
• Confirm reservations and send documents.
• Identify Customer’s needs, alleviate concerns and coordinate a solution.
• Log service issues for follow up.

 Essential Characteristics for Job Excellence

• A positive helpful attitude
• Great listening skills
• Good verbal and written communication skills
• A team player

Schedule: Mears Connect operates 24 hours a day 7 days a week. Applicants may workday or night shifts as well as weekends and holidays.

Education: High School graduate, GED or equivalent preferred.

Experience: Some telephone, customer service, and basic computer knowledge preferred.

Preferred Skills: Basic computer skills. Ability to communicate by telephone and in person clearly and fluently with management, co-workers, clients, and customers in a friendly, courteous, and professional manner.