Job Summary
The Front Desk Agent will be the first point of contact for residents and their guests. The position is responsible for providing exceptional service and ensuring a welcoming, seamless, and secure experience. The Front Desk Agent will handle a variety of responsibilities including reception duties, resident requests, concierge-level assistance, and coordination with other departments to uphold our high standards of living.
Responsibilities
- Approach all encounters with residents, employees, and guests in a professional and personalized manner.
- Provide thoughtful, proactive service to foster a luxurious and personalized living experience.
- Responsible for providing prompt yet personal service at times of arrival and departure.
- Check-in and register guests according to property protocols.
- Have a thorough working knowledge of Turnberry Ocean Club’s services, hours of operation, facility, etc.
- Answer questions about available services, general property information, and amenities.
- Answer telephone calls and email inquiries promptly and professionally and channel them appropriately.
- Follow through to completion on every service request.
- Understand and communicate promotions and enhancements effectively with residents and guests.
- Schedule Turnberry services or reservations for residents
- Build rapport with all residents and distinguished visitors.
- Maintain database of resident preferences, needs and special dates.
- Monitor building security and report any irregular activity.
- Will communicate resident’s feedback and maintenance concerns to the appropriate teams.
- Collaborate with housekeeping, maintenance, valet, and management staff to ensure smooth daily operations
- Maintain the confidentiality of all residents, guest information and pertinent condominium data.
- Maintain the security of high-profile residents or guests in accordance with Turnberry Ocean Club standards.
- Offer to handle special arrangements during resident tenancy, such as reservations, transportation, dry cleaning, and other lifestyle services.
- Maintain a professional and high-quality service-oriented environment at all times.
- Perform any other reasonable duties as required by management.
Required Experience and Education
- Prior experience in luxury hospitality, high-end residential, private club or concierge services preferred.
- High school diploma or GED
- Degree in Hospitality related major preferred
Required Knowledge, Skills and Abilities
- Exceptional interpersonal and communication skills
- Professional demeanor appropriate for a luxury environment.
- Ability to multitask, stay organized, and remain composed under pressure.
- Outstanding customer service skills, presents him/herself professionally with a sophisticated communication ability.
- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook) and access control systems.
- Must be able to work a flexible schedule to include weekends and holidays.
Physical Requirements
- Ability to push/pull 50 Lbs.
- Ability to lift 25 Lbs.
- Think clearly in high stress situations.
- Stand, walk and for extended periods of time.
- Reaching and bending through shift.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
• 401(k) Employer Contribution
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
Work Schedule:
• 8-hour shift/approx 5 days a week
• Overnight shift
• Flexible schedule including weekends and holidays.
