Cumberland is seeking a General Manager to lead the Ocala, FL truck dealership in building open, honest and trusting relationships with our customers and all other department personnel within the assigned dealerships. This role must lead and manage multiple departments through productive staffing, technician retention and training, promoting ways of improving efficiency and productivity while reducing costs in order to meet monthly and yearly goals and objectives.

This position is crucial to achieve the highest customer satisfaction in all Departments by performing his/her duties in accordance with current vendor practices and our company's policies, procedures, and Core Values.

No state income tax. What does this mean? Work hard and earn more.  Take advantage of a great place to work and great place to live today.

Responsibilities:

• Ensures growth & profitability in all Departments; understands & ensures compliance with all vendor policies & warranty procedures.
• Reviews Departmental sales reports daily
• Reviews service centers warranty performance statements monthly.
• Reviews service centers CSP information monthly to insure customer contact and response if required
• Reviews the over 60 days warranty debits with service managers to insure follow up & payment.
• Provide VP & COO with required monthly reports.
• Managing operational costs along with ensuring excellent customer service per our Core Values.
• Calling on current customers and generating new business.
• Attend Sales, Service, and Parts meetings as necessary.
• Keeps abreast of all vendor updates, warranty policies and product changes to maintain effectiveness in this role.
• Understand and keeps abreast of all federal, state and local regulations that affect all operations, such as DOT, DOL, OSHA, EPA, etc.
• Maintains a safe, clean work environment at all service centers.
• Hold monthly meetings with all Departmental Managers.
• Attend Dealer staff meetings as required.
• Ensures that the Departmental Managers are performing their duties as outlined in the appropriate job descriptions.
• Perform yearly performance reviews with all departmental managers.
• Have a general knowledge of the Marketing practices as it relates to facility appearance and customer relations.
• Lead the initiative of applying the Prestige Standards across the Dealership.

Required Qualifications:

• Minimum of 10 years work experience in the Medium / Heavy Duty truck industry.
• Possess customer sensitivity and listening ability; communicate professionally with all customers (external and internal).
• Promote continuous improvement processes in all Departments.
• Team player with High degree of product knowledge.
• Self- motivated with excellent written and verbal communication skills.
• Conduct oneself in a professional manner, able to adjust to multiple demands, shift priorities and react to other demands to best serve the issue at hand.
• Must have the ability to accept and react to change and lead others in a positive direction.
• Must have superior problem solving skills to achieve a win-win solution.
• Must be able to understand, communicate, and evaluate all vendor and Intl. Warranty guidelines.

Desired Qualifications:

• Knowledge and use of Microsoft programs/applications at all assigned service locations.
• Ability to lead and motivate employees towards creating a great customer service experience.
• Knowledge of Dealer and Fleet Maintenance procedures and systems.
• Willing to pursue self - development courses.
• Working knowledge of International and supplier / vendors warranty policies.
• The ability to track on a daily basis the metrics that are key to meeting and exceeding the monthly budget for all departments.
• Strive for respect and teamwork in all Departments.

Performance Goals:

• Meeting monthly and Year To Date performance figures for all Departments.
• Meet Diamond Edge Requirements.
• CSP Customer Response:
  • Overall satisfaction with every Department
  • Courteous treatment by service staff
  • Level of training/expertise of diesel technicians
  • Repairs being made correctly the first time
  • Immediate follow up of CSP issues over 30 days

Benefits We Offer Our Employees:

• Work-life Balance / Mentorship Programs / Internship Programs
• 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
• Paid Training / Certification Reimbursement / $500 Employee Referral
• 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
• Access to Teladoc – 24/7/365 digital access to doctors
   

The Journey Begins Here:

Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar as well as 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.
 

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.