SERVER

JOB SUMMARY: Under the direct supervision of the Food and Beverage Manager, the Server provides friendly, attentive and timely service to create an exceptional dining experience for all guests. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.

ESSENTIAL JOB RESPONSIBILITIES:
- Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
- Maintain a guest focus while performing duties.
- Arrive on time for scheduled shift.
- Assume 100% responsibility for quality guest experience.
- Welcome and greet guests within one minute.
- Make guests feel special, see to guest needs.
- Inform guests of specials and menu changes.
- Make specific beverage, appetizer, entrée, and dessert recommendations that our guests will enjoy.
- Answer questions about food, beverages and other restaurant functions and services.
- Take food and beverage orders and enter orders in our point-of-sale system.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Pre-bus tables between each course.
- Perform side work during each shift as required by service station assignment.
- Complete opening and closing checklists.
- Maintain clean and stocked service and dining areas.
- Monitor and observe guests dining experience.
- Ensure guests are satisfied with the food and service.
- Respond promptly and courteously to any requests.
- Provide proactive beverage refills.
- Prepare final bill, present check to guest, accept payment and process through the POS system.
- Return change to the guest quickly.
- Be ready and willing to assist fellow servers before they ask.
- Thank guests for their visit and invite them to return.
- Attend all scheduled employee meetings and bring suggestions for improvement.
- Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
- Adheres to all policies and procedures outlined in the Safety Manual.
- Other related job duties as assigned

COGNITIVE SKILLS REQUIRED:
- Ability to use tact and diplomacy in dealing with public.
- Ability to maintain a positive energetic attitude;
- Ability to work well with others.

SKILLS AND QUALIFICATIONS:
- Handle money and operate a point-of-sale system.
- Follow directions and ask for clarification if needed.
- Work in a fast paced restaurant environment.

EDUCATION AND TRAINING:
- Must be 21 years of age.
- Holds current Beverage Alcohol and Servers Education and Training (BASSET) course certification.
- 1-2 years of experience dealing with the public.

PHYSICAL REQUIREMENTS:
STANDING: Extended periods of time, up to 7 hours
SITTING: Occasionally
WALKING: Extended periods of time
LIFTING: Must be able to lift trays of food frequently weighing up to 25 pounds
STOOPING: Frequently
REACHING: Frequently
CLIMBING: Occasionally
VERBAL: Communicate one on one and in a group setting
VISION: Yes, to complete job tasks

Part-Time Benefits:

• Discounted individual fitness membership at Racquet Fitness Center
• Discounted golf fees and driving range tokens at Coyote Run
• Individual admission to open skate at H-F Ice Arena
• Individual Lions pool pass
• 20% off (1) facility rental/year
• 20% off birthday party package for child(ren)
• 20% off program fees
• Irons Oaks ropes course & climbing tower
• Individual ski rental at Irons Oaks (cross-country skiing)
• 457 Retirement Plan
• Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
• Additional benefits for facility employees only.
• Paid CPR/AED training and certification
• Paid Leave Time Off