Employment Services Manager

Employment Services Manager

Full time

Kirksville, MO

Adair County

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

POSITION SUMMARY

As a key leader within the Employment Services Department, the Employment Services Manager supports the CHS mission by supervising staff, ensuring compliance with service guidelines, and fostering high-quality employment outcomes for individuals receiving services. This role oversees day-to-day operations, employee training, quality assurance, and coordination with internal and external stakeholders to ensure services are person-centered, timely, and in alignment with Department of Mental Health (DMH) and Vocational Rehabilitation (VR) expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and Support Staff: Recruit, train, schedule, and mentor Job Coaches and Employment Support staff. Provide performance feedback, conduct performance evaluations, address disciplinary issues in accordance with CHS policies, and foster professional growth.
• Deliver Quality Services: Ensure individuals are supported through discovery, planning, and job development services that promote competitive, integrated employment. Oversee service delivery to align with individual outcomes and funding requirements.
• Provide Leadership and Communication: Actively participate in leadership meetings and decision-making processes. Lead team meetings, ensure consistent communication with team members, and participate in ISP meetings, VR staffings, and other support team discussions.
• Oversee Documentation and Compliance: Conduct regular documentation audits to ensure services meet funding source guidelines and are completed with quality and timeliness. Provide coaching and follow-up to address any gaps.
• Coordinate Schedules and On-Call Duties: Participate in the on-call rotation. Respond to staffing needs, coordinate shift coverage, and communicate schedule changes as needed to ensure individuals receive uninterrupted support.
• Conduct Quality Assurance Checks: Complete follow-up contacts with individuals receiving employment services—including those not actively engaged in job coaching—to assess satisfaction, monitor progress, and ensure service integrity.
• Collaborate with Community Partners: Maintain positive relationships with employers, referral sources, and community agencies. Promote a professional image of CHS and advocate for inclusive employment practices.

SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to complete the essential duties and responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to manage multiple priorities and meet deadlines
• Effective problem-solving and decision-making capacity
• Excellent communication and interpersonal abilities
• Flexibility in adapting to changing needs and environments
• High attention to detail and quality assurance
• Proficient in documentation and service tracking systems
• Strong leadership and staff development skills

COMPETENCIES

• Accurate Listening
• Commitment to Policies and Procedures
• Conceptual & Proactive Thinking
• Conflict Resolution and Constructive Feedback
• Developing Others
• Handles Stress Well
• Initiative and Self-Confidence
• Relational and Role Awareness
• Results-Oriented Thinking

QUALIFICATIONS
REQUIRED EDUCATION and EXPERIENCE

• 18 years of age or older
• At least 6 months experience in the developmental disabilities field, in a training/teacher role, or similar work related to behavioral supports or individual development
• High School Diploma or equivalent
• Able to pass a background check
• RBT-Credentialed through the Behavior Analyst Certification Board (BACB) upon hire
• Must complete training as stated by CHS policy HRD-P-022 - Training.
• Must obtain Class E driver’s license within 30 days of starting
• Must provide proof of personal valid vehicle insurance

PHYSICAL REQUIREMENTS

• Must be able to travel as needed.
• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 25 pounds occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SHIFT: FT (40 hrs/week) Mon-Fri: 8am-5pm

BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details

EEO STATEMENT

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4400 or 660-665-1111 ask for HR.