Retirement Supervisor

Join us at Christian Brothers Services, where our mission is to support and serve the Catholic Church and its ministries across the nation. Our Enterprise Operations division has a full-time opening for a Retirement Supervisor. The Enterprise Operations Retirement Supervisor provides leadership and operational oversight for the Retirement team supporting both Defined Benefit (DB) and Defined Contribution (DC) plans. This role ensures the accuracy and timeliness of retirement plan processing, supports representatives with escalated issues, and maintains strong relationships with vendors and participating employers. The Supervisor also plays a key role in staff development, performance management, and continuous process improvement within the Retirement Department. If you’re a natural leader who values teamwork, service excellence, and continuous improvement, we invite you to bring your expertise to our mission-driven organization.

Salary range: $70,000 to $84,000

Key Responsibilities

• Supervise, train, and coach Retirement Representatives to ensure performance goals and service standards are achieved.

• Oversee daily operations for DB and DC plan administration, including benefit calculations, enrollments, contribution processing, and participant communications.

• Review and certify final benefit calculations to ensure accuracy and compliance.

• Resolve escalated participant and employer inquiries and coordinate with Plan Consultants and Coordinators as needed.

• Manage relationships with vendors such as Milliman, Northern Trust, Fidelity, and CBS IT to ensure timely resolution of service issues.

• Monitor contribution reconciliations, benefit processing timelines, and key DC projects such as payroll integrations, adoption agreements, and plan conversions.

• Identify and implement process improvements that enhance operational efficiency and participant experience.

Christian Brothers Services is a not-for-profit comprised of cooperative programs providing administrative and managerial services to Catholic organizations. We offer competitive salary and a competitive benefits package!

Benefits:

• 403(b)
• 403(b) matching
• Pension
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Qualifications

• College degree preferred.
• Minimum 5 years of experience in defined benefit or defined contribution plan administration (church plan experience a plus).
• At least 3 years of experience in a supervisory or team lead capacity.
• Strong knowledge of 403(b) and/or 401(k) plan operations preferred.
• Excellent leadership, coaching, and communication skills.
• Proficiency in Microsoft Word and Excel; experience with retirement administration systems preferred.

Skills

• Strong analytical and organizational abilities with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Collaborative, solution-oriented, and committed to service excellence.