UBMD Neurology provides comprehensive neurological evaluation, diagnosis and management for adults and children with a wide variety of neurologic disorders. With locations in Buffalo and Williamsville, we offer a full range of procedural services including EEG, EMG, adult and child neuropsychologic testing, an infusion clinic for intravenous therapies and neuroimaging interpretation. We are closely allied to two Kaleida Health hospitals, Buffalo General Medical Center and Oishei Children's Hospital.
We offer a comprehensive benefit package that includes Health Insurance, Dental, Vision, Company Paid Life Insurance, Company Contributed Pension, PTO, and 7 paid Holidays.
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POSITION TITLE |
Medical Office Assistant |
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LOCATION(S) |
Outpatient Clinics |
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REPORTS TO: |
Nurse Manager and/or Medical Office Supervisor |
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FLSA STATUS: |
Non-Exempt |
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POSITION TYPE: |
Full Time |
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SUPERVISORY REQUIREMENTS: |
N/A |
Job Summary:
The Medical Office Assistant (MOA) will be responsible for performing administrative and clinical duties at an outpatient clinic under the direction of a Nurse Manager and/or Medical Office Supervisor.
Essential Functions:
- Responsible for ensuring timely and efficient rooming of patients.
- Obtains, evaluates and records patient’s history in electronic medical record (EMR) system.
- Performs clinical intake on patients by checking vitals such as height, weight, temperature, blood pressure, pulse and respiration.
- Prepares patients for examinations, procedures and/or treatments.
- Observes patients, charting in EMR and reporting changes in patient’s condition, such as adverse reactions to medication or treatment.
- Collects and processes specimens.
- Maintains examination/treatment rooms, including inventory of supplies and equipment.
- Conducts clinical portion of visits.
- Assists with provider orders and call backs under the direction of a nurse, APP or physician.
Administrative Essential Functions (if applicable):
- Captures and verifies patient demographics, current insurance, appropriate forms and signatures to ensure accurate billing and medical record information for the check-in process for all patients.
- Receives changes to payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
- Performs a variety of duties involved in greeting and directing patients, their families, vendors, and other business associates.
- Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
- Answers telephone in a timely manner and manages/directs calls appropriately.
- Assists with preparing prior authorizations for advanced imaging, or any order requiring authorizations.
- Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
Other Functions:
- Ability to work 37.5 hours per week on a regular basis, except during times when paid time off is requested and approved.
- Reviews and addresses daily tasks as assigned.
- Complies with all OSHA regulations.
- Adheres to HIPAA and confidentiality policies and procedures.
- Refers patients to proper resources such as billing department.
- Provides patients with education materials, distribution of resource literature from insurance carriers and community service recommendations, as needed or requested.
- Maintains competence through continuing education and training.
- Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
- Any other duties as requested or assigned by the Nurse Manager, Medical Office Supervisor and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
- Will be required to travel to other UBMD Neurology location(s) dependent on company and/or clinic need.
- Work hours may fluctuate depending on company/clinic needs.
Working/Environment Conditions:
- Position is in a well-lit, fast-paced, clean clinic environment.
- Office noise level will be mild to moderate most times.
- Moderate/average indoor temperatures.
- May have exposure to occupational health hazards in the clinic setting
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer.
- While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard.
- Prolonged standing/walking while performing patient care services.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting (up to 15 pounds) may be required.
- Regular, predictable attendance is required.
- Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.
Equipment:
- Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator.
UBMD Neurology is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.
UBMD Neurology is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.
