CNC Field Service Expert - Central Region

For over 50 years, DN Solutions has built machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries. 

Are you looking to make a large impact in an evolving company?

We need your help. Apply to join our dynamic and global team that is modernizing the manufacturing industry.

The Customer Support Service Expert is responsible for managing costs and revenue generation to keep the service operation profitable and manage customer satisfaction regarding service quality and response time. The requirements listed below represent the knowledge, skills, and abilities required. Responsibilities include up to and not limited to:

• Provide local training to improve field service engineer team skill sets.
• Provide field support to technicians when needed.
• Schedule and provide technical support to the engineers in the Service Department.
• Manage open issues within the department.
• Provide estimates for future service jobs.
• Issue and manage quality reports.
• Provide technical support to our distribution network, including troubleshooting, part identification, and machine installation assistance and provide service support in the field.
• Provide performance reviews, interview perspective employees and schedule employee training.
• Assist in the scheduling, shipping and receiving, installation, inspection and pack up of showroom machines. Conduct and fulfill regulatory facility-related safety audits on a regular basis.
• Manage the service report documentation and billing process.
• Other duties as assigned.

• Bachelor’s degree from an accredited university or comparable work history.
• At least 5 to 7 years of successful service engineering experience.
• Knowledge of mechanical, electrical, pneumatic, hydraulic, PLC systems, CNC programming.

• Ability to handle multiple projects simultaneously in a fast-paced environment while meeting deadlines.

• Proven experience in communicating professionally with internal and external customers.
• Proven flexibility with shifting priorities.
• Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint, SAP, and Salesforce a plus.

• Proven organizational skills, with great attention to detail.
• Must be able to work 40 hours a week or more.

We offer competitive pay based on experience.

• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.

DN Solutions America is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.