Branch Operations Officer

BRANCH OPERATIONS OFFICER

About us:

Through unmatched service and innovative solutions, Marion Community Bank helps make financial success achievable for all customers.  For over 90 years, we have been a cornerstone of financial trust and service in the communities we serve. 

The bank is currently seeking a Branch Operations Officer to support the daily operations, service excellence, and employee development across Marion Community Bank locations.

This is a full-time, in-office position based at one of our branch locations, where regular travel to our branch network is required. The position generally follows a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM; hours may vary based on business needs. 

The Branch Operations Officer position will play a crucial role in ensuring our branches run efficiently, compliantly and in alignment with the Marion Community Bank’s customer-first philosophy.  Key responsibilities include:

Leadership:

• Proactively seek personal and professional growth opportunities; maintain a growth mindset.
• Promote and support bank-wide initiatives with enthusiasm and a team-first attitude.
• Foster positive, supportive relationships with both branch staff and inter-departmental teams.

Sales & Service

• Deliver exceptional customer service by consistently demonstrating the Marion Community Bank Promise.
• Answer incoming calls using MCB’s phone protocol; provide warm and professional call transfers.
• Build and maintain deep knowledge of all bank products and services; take initiative in staying informed.

Job Functions:

• Collaborate with branch managers and senior leadership to oversee daily operations across retail branches.
• Provide training, coaching, and guidance to branch employees on policies, procedures, and customer service best practices.
• Assist branch teams in managing complex transactions and resolving customer service challenges.
• Serve as backup support for branch staff when needed to maintain service and operations.
• Responsible for performing a variety of back-office deposit related tasked including but not limited to reviewing and processing ACH files, incoming/outgoing wires, account maintenance, stop payments, and daily reconciliations.
• Maintains a strong working knowledge of banking regulations and processes, internal policies, and providing support to front-line staff and customers.
• Complete all required bank training by stated deadlines.
• Perform additional duties as assigned.

Qualifications:

• Experience in the Banking Industry with 1-2 years in a supervisory or leadership role.
• Strong understanding of banking products, services and regulatory requirements.
• Proven experience conducting and developing training or coaching programs.
• Excellent relationship management, organization, and customer service skills.
• Effective communicator with the ability to interact with employees across all levels.
• Ability to manage multiple projects and flexibility to support various branch needs.
• Commitment to ongoing professional development and training.
• Must be able to travel between branch locations as needed.

Benefits: 

Marion Community Bank offers a competitive benefits package, including health, dental, vision and life insurance, a flexible spending account (FSA), and a 401(k)-retirement plan with company match. We are committed to supporting the well-being and financial security of our team members.

Marion Community Bank is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status in accordance with applicable laws.

Employment offers may be contingent upon successful completion of a background check.

Marion Community Bank participates in E-Verify to confirm the employment eligibility of all newly hired employees.

If you require assistance or accommodation during the application or interview process due to a disability, please contact us directly, and we will make every effort to accommodate your needs.