Credit/Collections Coordinator

The primary function of this position is to ensure timely collection of receivables to maintain healthy cashflow. The Credit/Collection Coordinator partners with Sales and Finance to enhance and support company collection efforts. This position requires experience in credit and collection procedures as the job will require regular review of outstanding balances and collaborative and individual efforts to collect outstanding funds. This position communicates directly with accounts, providing essential support for salespeople in the field.

Essential Duties and Responsibilities

• Must follow all Billing and Collection procedures.
• Monitor aging reports and overdue accounts.
• Contact customers to collect past-due payments.
• Resolve billing disputes and coordinate with internal teams.
• Negotiate payment plans when needed.
• Escalate delinquent accounts to collection agencies if necessary.
• Participates in credit department meetings and communicates any concerns to management.
• Performs other related duties as assigned.

Knowledge/Skills/Abilities

Must possess strong MS Excel skills

• Must be able to read, write and communicate in the English language.
• Must have good communication and interpersonal skills capable of maintaining strong relationships with customers and with the sales team.
• Must have strong organizational and multi-tasking skills.
• Must have excellent analytical and problem-solving abilities.
• Should have experience working with credit accounts, following guidelines established for the organization.

Physical Requirements:

Requires sitting in front of a computer throughout day shift hours

• Requires making phone calls throughout the day and typing
• Must be able to comply with average schedule in office:  Monday – Friday (8:30am – 5:30pm)
• May occasionally lift, push, or move items that weigh up to 15 pounds unassisted. 

Work Environment

This is a primarily sedentary position requiring extended periods of sitting at a computer workstation. The work environment is located in a professional office setting with moderate ambient noise levels. Our office boasts ergonomically designed workstations with adjustable chairs and keyboards to promote comfort and well-being. The temperature is climate-controlled, and the lighting is bright and well-lit.

Equal Opportunity Employer Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

***The above information describes the general nature and level of work performed for this position. This job description is not a comprehensive list of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.***