Landscape Operations Field Manager

JOB DEFINITION
To perform a wide variety of landscape maintenance functions related to the daily performance of contracted services.  This includes communication with the customer, tracking and completion of Customer Service Requests, planning and scheduling the services to be performed, and working alongside landscape maintenance crew(s) to complete the tasks.  The Operations Field Manager is also responsible for assiting with safety training, equipment maintenance, payroll reporting, completion of services, and reporting progress to the Operations and/or Branch Manager.  Additional service may be required upon request of the Operations Manager or Branch Manager.  Responsible for managing a landscape maintenance account for regular maintenance, water management, seasonal color, chemical and all aspects of landscape.  Responsible for field quality control.  Assists in training and advancement of crew members and leaders.

ESSENTIAL JOB RESPONSIBILITES AND DUTIES
The essential duties and responsibilities are listed below.  Other duties may be assigned.

General: 
•    Be able to perform all responsibilities required of a Crew Leader plus those listed below.

Employees:
•    Responsible for weekly payroll and overtime of assigned employees 
•    Scheduling of crew(s), equipment, and materials for work order completion

Training:
•    Training of all assigned employees and their advancement
•    Training of all assigned employees of company Pillars of Excellence (POE), Standard Operating Proceedures (SOP), and quality standard (how do we prune, mow, weed, etc.)
•    Training of assigned crew(s) for driving safety, first aid, and emergency preparedness

Safety:
•    Educate assigned employees of company safety policies and hold manadated tailgate meetings
•    Assure crew(s) are using proper Personal Protective Equipment (PPE)
•    Assure equipment has all safety devices in tact
•    Track that all pre-start checklists are being done with vehicles and power equipment
•    Inspect that all crews are equipped with first aid kits and fire extinguishers
•    Accident/Injury reporting procedures and follow-up

Equipment:
•    Assign what equipment is needed for jobs and that it is running properly
•    Monitor that all blades are being sharpened daily
•    Monitor that all maintenance of equipment is scheduled and being done regularly
•    Train crew(s) and check that proper fuel mixtures are being used.
•    Ensure that all crews are equipped with extra parts and tools for minor repairs on site

Materials:
•    Inventory of products and materials needed and used for jobs
•    Training of crew(s) for proper mix and application rates of chemicals

MTA:
•    Setup of phones of assigned Crew Lead(s) with MTA
•    Training and tracking of hours of assigned crew(s) in MTA
•    Adjusting of hours and work orders in MTA Editor
•    Review daily time summary report with assigened employees for weekly hours worked

Customer Service Requests:
•    Reporting, tracking and closing of Customer Service Requests(CSR’s)
•    Completion of CSR’s within promised timeframe
•    Communication with customers and Operatinos and/or Account Managers concerning CSR issues
•    Keep customer service aware of any customer account changes, including accountability management

Finance:
•    Responsible in the oversight of producing quality and profitable work

QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility and duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Requirements:
•    Employee must be at least 18 years of age for general landscaping responsibilities and to operate power equipment, and meet all applicable state-mandated labor laws

Experience:
•    Two years of previous commercial experience as a crew leader, preferred.
•    Has satisfactorily completed the prescribed “Crew Leader training guide and can perform those specified essential duties 

Knowledge of:
•    Technical skills in all areas of landscape maintenance such as mowing, trimming, pruning, edging, etc.
•    Irrigation, tree trimming and chemical knowledge.
•    Organizational skills that lead to an expert and timely completion of work by crews
•    Procedures required for the proper maintenance of trucks and equipment
•    General industry safety guidelines
•    This position is in environments that involve safety hazard regulated by such governmental agencies such as OSHA, EPA, Dept. of Transportation, and the State Chemist Office.  In addition, this position needs to be knowledgeable on the regulations to help reduce the exposure of our sales staff giving incorrect information on our services, as well as exposure to all of the safety hazards.
•    Regulations specific to your region
•    Mainscape Standards of Excellence

Ability to:
•    Accurately and consistently complete all required paperwork
•    Demonstrate excellent leadership skills with ability to manage employees
•    Demonstrate strong initiative with ability to work with limited direct supervision
•    Demonstrate strong communication skills to interact with customers as necessary

•    Adhere to and enforce all company policies, standards and safety guidelines
•    Work with other employees as a team 
•    Meet or exceed company production rates set forth
•    Effectively drive and back-up a truck and trailer combination
•    Identify and correct all unsafe conditions and practices and communicate actions to supervisor 

Certificates, Licenses and/or Registrations:
•    Valid driver’s license with required classifications and insurability based on company insurance requirements
•    DDC Driving Certification
•    RT license or ID card, where required
•    Mode of Transportation(MOT) cetification, where required
•    Best Management Practices(BMP) certification, where required
•    Basic First Aid and CPR certification
•    Pesticide License, preferred
•    OSHA 10 Hour
•    DOT Medical Card, where required
•    AWARE Certification

Language Skills:
•    Strong oral and written communication skills
•    Strong reading comprehension
•    Bilingual (Spanish or Creo) a plus 

Physical Demands:
•    While performing the duties of this job, the employee is regularly required to:
•   Have full range of mobility in upper and lower body in order to be able to work in various positions 
     including, but not limited to, stooping, standing, bending over, sitting, kneeling, squatting, and walking 
     for extended periods of time.
•   Be able to reach over head with hands and arms; climb or balance.
•   Be able to use hands and fingers to handle, or feel objects, tools, or controls.
•   Be able to lift, pull, and push materials and equipment to complete assigned job tasks.
•   Be able to lift and/or move up to 25 pounds regularly and occasionally lift and/or move up to 75 pounds.
•   Maintain physical fitness level necessary to complete assigned job tasks.
•   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral 
    vision, depth perception, and the ability to adjust focus. 
o    Be able to work in extreme weather conditions , including but not limited to extreme heat and cold

Working Conditions:
•    Weekend or overtime hours as necessary.
•    Odd hours are a necessity during inclement weather seasons, if applicable.
•    Combination of office, shop, and field time, where this position is exposed to all of the elements.  This includes all four weather seasons and all times of the day and night.
•    The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
•    The noise level in the work environment will vary depending on the assigned jobs, however, it is usually high and requires ear protection while operating equipment.

EVALUATION
Before an employee can advance to Operations Manager, they must have their Supervisor provide written verification of having completed the following:
•    Employee may not have missed any days of work, unexcused by supervisor, within the previous 6 months .
•    Employee has arrived before or at the time set by their Supervisor every day within previous 6 months.
•    Employee has arrived to work in clothes fitting the Mainscape dress code policy every day within the previous 6 months
•    Employee must have completed training for all applicable service categories (See Operations Manager Training Guide)
•    Employee has demonstrated the ability to perform all essential job responsibilities and duties listed above.
•    Employee must have the recommendation of their Supervisor to advance to the new position.