At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
The LVN Case Manager at DAP Health is responsible for coordinating patient care, advocating for patients, and managing case management services for the Non-RWP, Non-EIS, and Non-ECM populations. Working under the Director of Care Coordination or Nurse Manager, this role supports providers by ensuring timely follow-ups, accurate documentation, and seamless communication across healthcare teams. The goal of this role is to enhance patient outcomes, reduce provider workload, and improve workflow efficiency in a fast-paced clinical setting.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
Care Coordination & Patient Advocacy
- Provide comprehensive case management services within the scope of an LVN
- Serve as a liaison between patients, providers, and healthcare teams to ensure seamless care transitions
- Develop and monitor individualized care plans in collaboration with providers
- Coordinate follow-ups, referrals, and prior authorizations as required
- Conduct patient outreach calls to track progress, follow up on care plans, and address service needs
- Provider & Clinical Team Support
- Assist providers by managing non-complex and complex cases, reducing administrative burdens
- Support medication adherence monitoring, appointment scheduling, and patient education initiatives
- Work closely with interdisciplinary teams to streamline workflow and improve patient tracking
- Provide coverage for other Care Advocates as needed
Administrative & Compliance Duties
- Ensure accurate and timely documentation of all case management activities
- Maintain compliance with HIPAA regulations and DAP Health policies
- Report urgent case management needs to the Director of Case Management or Nurse Manager
- Participate in team meetings, case conferences, and quality improvement initiatives
- Other duties as assigned
Customer Service & Patient Experience
- Uphold DAP Health’s Mission, Vision, and Core Values
- Provide compassionate, high-quality customer service to patients and their families
- Engage in ongoing training to enhance patient interactions and satisfaction
Safety & Workplace Compliance
- Adhere to workplace safety protocols and immediately report unsafe conditions
- Maintain strict privacy and security measures regarding patient and employee information
- Other duties as assigned.
