Under the supervision of the supervisor or manager on duty, the Passenger Wheelchair Driver Agent is responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport location in a friendly, courteous and timely manner.
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights
- Operate TTV's (Terminal Transport Vehicle)
- Assist with seating passengers onto/off TTV
- Assist passengers with hand carry luggage
- Check boarding information of passengers assisting/transporting in TTV
- Reads the airport monitors to determine arrival and departure information and arranges gates for incoming passengers who need assistance
- Passengers must be transported in a safe manner(following LAWA Safe program)Driver passenger in a safe manner (following LAWA Safe program)
- Safely lifts passengers up/downstairs, seats of aircraft, and in/out of wheelchairs/TTV (Terminal Transport Vehicle).
- Communicates instructions and special services to gate agents or other personnel for passengers
- Gathers wheelchairs in the concourse and returns them to the staging area for use
- Ensure all mobility-impaired passengers are given adequate service.
- Coordinate between Wheelchair Staff, airline personnel, Baggage porter provider, any other as needed.
- All other duties as assigned
