SCOPE OF POSITION:
It is the primary responsibility of the Surveillance Operator to protect the integrity of all Table Games, Slot Machines, Cashier Cage, Count Rooms, ATM/Kiosk areas, Point of Sales (POS), currency escorts, and other related gaming areas. The Surveillance Operator will observe, report, and maintain required video evidence in order to safeguard the Comanche Nation Entertainment from any fraudulent tort or prize claims.
DUTIES AND RESPONSIBILITIES:
The following are major duties and are not intended to be all-inclusive or restrictive.
- Observe and report all activities of guests and employees throughout the casino.
- Detect any procedural violations, potential cheating, or suspicious activity that may be a threat to CNE.
- Protect company assets and gaming integrity through the consistent and thorough monitoring and reporting of all activities on the property, particularly on the gaming floor.
- Communicate by radio transmissions pertinent to operations and relevant Surveillance activity in accordance with the Comanche Nation Casinos Radio Communication guidelines and proper radio etiquette procedures in a professional and courteous manner.
- Write Incident Reports, Procedure Violations, Daily Activity logs, Table Games Log, and Title 31 SARCs during shift and submit to the appropriate staff via email.
- Utilize necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activities occurring on the property.
- Perform other duties as assigned.
PHYSICAL & ENVIRONMENTAL DEMANDS:
Must be able to work in an enclosed are with cool temperatures and low lighting. Must be available to work any hours and/or shift, including nights, weekends, holidays and rotating shifts, as assigned and/or according to business needs. The workplace is also under constant surveillance both inside and outside the facility. Must be able to operate in a mentally and physically stressful environment.
The Surveillance Operator may be exposed to the risks associated in attempting to resolve contentious issues with difficult guests and staff members. Must maintain a valid driver’s license and be insurable on company’s policy.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
All Surveillance employees must abide by CNE confidentiality policies. The release or divulging of any information obtained during the course of the job will be considered a breach of confidentiality and will be cause for immediate termination.
ACKNOWLEDGMENTS:
I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.
