Windows USA® is proud to be one of America’s leading manufacturers and providers of premium, energy efficient vinyl window and door products. Spanning several decades and generations of home improvement, the culture at Windows USA® is unique with vertical integration that offers easy and affordable options for customers to find the right product at the right price where we proudly design and create custom manufactured windows and doors specifically to fit your home. With a proven history and incredible reputation, it is our unsurpassed commitment to customer satisfaction that is responsible for being recognized as a leader in our industry.
Job Description
The Customer Service Agent I position fields calls, texts, and emails from customers, answers questions about our products or services, processing orders, and handles customer concerns or complaints. Each of these interactions with our customer is documented by the Customer Service Agent I into our client database while ensuring the orders are fulfilled.
Responsibilities
- Answer all incoming calls to customer service.
- Respond to customer calls, texts, and emails.
- Answer questions about products and services.
- Process letter requests, and any documentation mail outs needed.
- Direct customer complaints or concerns to the correct representative.
- Log all contacts in our customer database system accurately.
- Perform general administrative tasks, such as copying and filing.
- Always adhering to a company’s policies and procedures when assisting customers.
