STAFFER (Retail Associate) (LEVEL 2)
Reports to: Lead, Manager, Senior Manager, Assistant General Manager, and General Manager.
Supervises: Assigned Department Staff.
Compensation: $16-$24, non-exempt position. Specific starting wages are dependent on location and experience.
Who we are:
Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today.
Our Mission:
We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.
Our Core Values:
It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.
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Couches before profit
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Economical vs. Extravagant
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Volunteer vs. Donate
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Proximity vs Productivity
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O.K. is not O.K.
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Doers vs. Degrees
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Creativity before efficiency
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Autonomy before rules
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YES! vs. NO
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Safety before speed
Full Description Summary: A Senior Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their leadership skills. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You are a positive leader that contributes to the overall morale of the store, and you continuously work to uplift staff in their zone. You assist with the day-to-day management of the zone/department by ensuring daily task lists are completed, delegating roles to staffers in their zone/department, and following through on projects. You provide WOW customer service and are a role model for fellow staffers. You understand what makes Sports Basement awesome and unique. You typically do not have staff to oversee, but will step up as needed to ensure the work gets done, and will work primarily on the sales floor in their assigned zone/department. If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.
What you’ll do
Apply Core Values
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Implement company core values, policies, procedures, and safety measures.
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Demonstrate the SB value “OK is not OK” in all aspects of your role.
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Demonstrate good judgment in all situations.
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Hustle throughout your shift in a fast-paced environment.
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Remain positive in challenging situations and offer creative solutions to problems.
Customer Service
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Provide outstanding (WOW) customer service.
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Train SB staff when needed to utilize SB tools to create WOW experiences.
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Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
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Your Manager or General Manager can require you to be a POS Level 4 as a part of your Senior Staffer requirements.
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Learn to implement SB's Security Policy.
Product Management
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Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action.
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Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.
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Collaborate with the merchandising team to create awesome department/zone displays.
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Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely.
Staff Experience & Development
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Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues.
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Actively participate in zone/department trainings and clinics.
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The point person for training zone/department staff when needed.
Business Experience
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Stay up-to-date with all company information and quickly implement department initiatives.
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Remain aware of daily goals and keep track of store performance against set goals.
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Work with their manager to complete daily operations in the assigned zone/department.
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Actively seek out improvement opportunities for your assigned zone/department.
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Remain proactive and understand how to prioritize daily workload.
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Assists to delegate and give clear instructions to store staff with oversight of the department manager; works efficiently with staff to complete daily tasks.
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Effectively communicate both written and verbally.
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Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.
