Our Mission:
We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.
Profile
Sports Basement is an entrepreneurial company that is looking for experienced leaders with new ideas in an ever changing environment. The Bike Manager position is a dynamic, challenging, and fun position. This person has a high level of bike product and industry knowledge, sets and maintains WOW standards for customer service and the staff experience, has strong communications skills, and is able to maintain proper processes from shop to floor. Our goal is to be THE go-to bike shop in our community; be trusted at all levels of expertise and a resource to all.
Duties and Responsibilities
Core Values
It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.
- Couches before profit
- Economical vs. Extravagant
- Volunteer vs. Donate
- Proximity vs Productivity
- O.K. is not O.K.
- Doers vs. Degrees
- Creativity before efficiency
- Autonomy before rules
- YES! vs. NO
- Safety before speed
The following reflects our definition of essential functions for the Bike Manager but is not necessarily ruled or limited by these tasks. The bike industry is ever evolving and staying with or ahead of the changes is essential to our success.
- Daily management of 1-7 Bike Department staff including mechanics and floor sales.
- Manage the schedule for all Bike Department staff.
- Interviewing, training, and developing staff at all levels.
- Manage parts ordering, warranty issues, and service writing for shop work.
- Manage the shop queue and keep productivity at expected levels.
- Develop and maintain a healthy relationship with buyers, vendors, and marketing.
- Set objectives and create paths for staff. Check in frequently and formally review 2x/year.
- Use reporting to direct efforts with merchandising and product training.
- Lead by example and create a positive and productive atmosphere.
- Assist in marketing events and community outreach.
- Work with Presidio Rentals Manager to support the success of our bike rental business
- Maintain a clean, organized, and safe workplace at all times.
Apply Core Values
- Implement company core values, policies, procedures, and safety measures.
- Demonstrate the SB value “OK is not OK” in all aspects of your role.
- Demonstrate good judgment in all situations.
- Hustle throughout your shift.
- Remain positive in challenging situations and offer creative solutions to problems.
This job description is not meant to be all-inclusive. It is understood that the employee will also perform other reasonable related business duties if requested by the immediate supervisor or other management staff. This position description is not a written or an implied contract. It will be reviewed periodically and may be revised if deemed necessary. Performance reviews will be conducted bi-yearly but do not necessarily constitute a required increase in pay.
Managers are reviewed twice a year based on sales results, productivity, and leadership performance. Pay raises will be evaluated at this time. Bonuses are paid one time per year and are based on the average score over the two previous reviews.
Amazing Benefits
- Bonus program.
- Medical for FT
- $2000/year allowance for dental and optical.
- 401k
- Stock option program.
- 40% employee discount off everything in the store.
- Fully stocked kitchen/break room.
- Airline miles for FT Staff.
- Race, Gym, Class, and Event Reimbursements of 40% per approved event.
- OTB - Sports Basement outdoor excursion program for employees.
- Free Rentals including Bike, Ski/snowboard, Tennis, Wetsuits, and Camping gear.
