Ski Bus Operations Lead

 Job Title: Ski Bus Operations Lead

Location: Sunnyvale / South Bay, CA
Employer: Sports Basement
Season: Winter 2025/26 (Weekends)

About the Role

Love the mountains? Passionate about skiing or snowboarding? Want to spend your weekends surrounded by stoke and snow? Sports Basement is looking for a Ski Bus Operations Lead to help run our legendary ski bus program this winter.

As our Ops Lead, you’ll make sure every trip runs smoothly—from early morning check-ins to après ski celebrations. You’ll lead on-the-ground logistics, support your fellow hosts, and be the friendly, composed, and capable face our customers and crew count on all day long.

What You’ll Do

• Prep supplies (coolers, snacks, rosters, etc.) the day before each trip
   
• Arrive early to lead check-in, direct guests, and support hosts
   
• Welcome customers with positive energy and clear communication
   
• Ride the bus and handle on-trip logistics, safety, and customer needs
   
• Be the main point of contact for customers, hosts, and drivers when the Senior Program Manager isn’t on site
   
• Troubleshoot issues on the fly and keep things running smoothly
   
• Coordinate with resort partners and store teams throughout the day
   
• Help with après ski activities and ensure everyone’s having an awesome time
   
• Communicate trip notes, issues, and wins back to the Senior Program Manager
   
• Assist with scheduling and supporting Ski Bus Hosts
   
• Keep trips safe, on time, and high-quality from start to finish

About Sports Basement:

Join Sports Basement, a sporting-goods retailer specializing in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today. 

Our Mission:

We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day, we know that your gear is more than just stuff, and we're more than just a store.

Our Core Values: 

It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.

• Couches before profit

• Economical vs. Extravagant

• Volunteer vs. Donate

• Proximity vs Productivity

• O.K. is not O.K.

• Doers vs. Degrees

• Creativity before efficiency

• Autonomy before rules

• YES! vs. NO

• Safety before speed 

What We’re Looking For

• Part-time weekend availability (Fridays–Sundays, including holidays)
   
• A love for skiing, snowboarding, and the outdoors
   
• Strong leadership, organization, and people skills
   
• Clear, friendly, and confident communication style
   
• Calm under pressure and quick to solve problems
   
• Prior customer service or group leadership experience preferred
   
• Reliable car and willingness to travel to South Bay store locations for pickups
   
• Comfortable lifting gear, working long days, and being outdoors in any weather
   
• Basic Excel skills; Xola experience is a plus
   

Ready to Lead the Stoke?

Send us your resume and a quick note about why you’d be a great fit for the Ski Bus Ops Lead role.

Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, martial status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.