Ski Bus Coordinator

Job Title: Part-Time Ski Bus Coordinator (Seasonal)
Location: Bay Area, CA
Employer: Sports Basement
Schedule: Weekends + Thursday/Fridays (Winter Season)
Season: Winter 2025/26 (with potential to continue into a summer role)

About the Role:

As our Ski Bus Coordinator, you’ll support the Senior Program Manager with backend logistics, customer communications, and coordination with resorts and partners. You'll also step in on weekends to host buses or monitor trips remotely, resolving customer issues in real time. This is a great opportunity for someone who thrives in a fast-paced environment and loves the outdoors.

Key Responsibilities:

• Assist the Senior Program Manager with trip logistics, scheduling, and vendor communication
• Manage pre-trip customer communications (reminder emails, trip updates, etc.)
• Communicate with resorts, partners, Hosts, and stores to coordinate trip details
• Host and monitor weekend ski bus operations to support the team and resolve issues as needed.
• Handle customer inquiries and booking issues in real-time
• Troubleshoot logistical challenges as they arise
• Maintain and update trip rosters, booking data, and other documentation
• Provide post-trip support and help track feedback and performance
• Travel to select store locations when needed to support on-site operations

About Sports Basement:

Join Sports Basement, a sporting-goods retailer specializing in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today. 

Our Mission:

We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day, we know that your gear is more than just stuff, and we're more than just a store.

Our Core Values: 

It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

What We’re Looking For:

• Part-time availability on Thursdays through Sundays. 
• A passion for skiing/snowboarding, the outdoors, and helping others have great experiences
• Strong organizational and logistical coordination skills
• Excellent written and verbal communication abilities
• Ability to stay calm under pressure and solve problems quickly and independently
• Proficiency in Excel (required); experience with Zapier and Xola is highly preferred
• Prior customer service experience is a big plus
• Must have a reliable car and be willing to travel to different Sports Bamsenet store locations as needed.
• Comfortable working on a flexible schedule, including early mornings or late evenings.

Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, martial status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.