QUALITY SUPERVISOR

JOB SUMMARY:

The Quality Supervisor is an experienced leader responsible for managing a team of quality inspectors in a fast-paced, quality-driven environment. This role ensures accountability at both the team and individual level while fostering collaboration across departments to maintain and improve overall product and order accuracy to customer specifications. The supervisor balances attention to detail with strong leadership presence, driving continuous improvement, inspection accuracy, and adherence to company standards while working effectively with peers and stakeholders across the organization.

ESSENTIAL FUNCTIONS

• Supervise daily quality inspections to ensure products and orders meet customer specifications and company standards.
• Monitor compliance with quality procedures, safety requirements, and operational policies.
• Coach, mentor, and develop inspectors to drive accountability, skill growth, and engagement.
• Analyze and report on quality metrics, trends, and inspection results to leadership.
• Collaborate with Production, Build, Shipping, and other departments to identify and resolve quality issues.
• Exercise authority to stop production, issue corrective actions, and recommend process improvements when defects are identified.
• Lead problem-solving efforts, driving root cause analysis and corrective action implementation.
• Set and communicate clear team goals, expectations, and performance standards.
• Support company-wide initiatives to improve quality, efficiency, and customer satisfaction.
• Other job duties as assigned.

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EDUCATION AND EXPERIENCE REQUIRED

• Proven ability to manage performance, hold individuals accountable, and track results through KPIs.
• Strong knowledge of quality standards, inspection processes, and quality assurance practices.
• Demonstrated ability to work effectively with individuals at all levels in a collaborative, cross-functional environment.
• 3–5 years of supervisory experience leading quality-focused teams is preferred but not required.
• Associate or bachelor’s degree in quality, Engineering, Business, or related field preferred but not required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Leadership & Coaching – Inspires, motivates, and develops team members.
• Accountability – Holds self and team members responsible for meeting expectations and KPIs.
• Communication & Feedback – Provides clear, constructive, and timely communication.
• KPI Tracking & Analysis – Monitors and interprets quality metrics to drive performance.
• Problem-Solving – Strong analytical skills with the ability to resolve complex quality issues.
• Process Improvement – Identifies and implements changes to enhance efficiency and accuracy.
• Conflict Resolution – Addresses issues directly and constructively.
• Technical Proficiency – ERP systems (NetSuite), Power BI, Excel, and standard MS Office tools (Word, Teams, Outlook).
• Soft Traits – Adaptability, integrity, teamwork, detail orientation, and strong leadership presence.