OPERATIONS SUPERVISOR

JOB SUMMARY:

The Operations Supervisor is an experienced leader responsible for managing a team of operational staff in a fast-paced, performance-driven environment. This role balances people leadership with operational performance, ensuring accountability, KPI achievement, and continuous improvement. The supervisor fosters collaboration across departments and promotes a culture of communication, integrity, and teamwork to support overall company success.

ESSENTIAL FUNCTIONS

• Supervise daily operations and ensure established goals, standards, and KPIs are met.
• Monitor compliance with company procedures, safety requirements, and operational policies.
• Coach, mentor, and develop team members to drive accountability, skill growth, and engagement.
• Track and analyze KPIs and operational metrics, reporting results and identifying improvement opportunities.
• Reallocate resources and adjust priorities to meet workload demands and maintain productivity.
• Review and approve timesheets, time-off requests, and other employee-related documentation.
• Issue corrective actions when performance, attendance, or policy issues arise.
• Collaborate with all operational departments — including Production, Quality, Shipping, Receiving, and Inventory — to ensure smooth workflow and problem resolution.
• Support continuous improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.
• Other job duties as assigned.

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EDUCATION AND EXPERIENCE REQUIRED

• Proven ability to manage performance, hold individuals accountable, and track results through KPIs.
• Strong knowledge of operational processes in one or more areas (Production, Quality, Shipping, Inventory, or similar).
• Demonstrated ability to work effectively with individuals at all levels in a collaborative, cross-functional environment.
• 3–5 years of supervisory experience leading teams in an operational environment is preferred but not required.
• Associate or bachelor’s degree in business, Operations, or related field preferred but not required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Leadership & Coaching – Inspires, motivates, and develops team members.
• Accountability – Holds self and team members responsible for meeting expectations and KPIs.
• Communication & Feedback – Provides clear, constructive, and timely communication.
• KPI Tracking & Analysis – Monitors and interprets metrics to drive performance.
• Process Improvement – Identifies and implements changes to enhance efficiency and accuracy.
• Conflict Resolution – Addresses issues directly and constructively.
• Technical Proficiency – ERP systems (NetSuite), Power BI, Excel, and standard MS Office tools (Word, Teams, Outlook).
• Soft Traits – Adaptability, integrity, teamwork, detail orientation, and strong leadership presence.